Department of Premier and Cabinet State Service Management Office Workforce Strategy (inc TTC) Applications must be submitted by Sunday 28 April, 2024 11:55 PM Position details Applications close: Sunday 28 April, 2024 11:55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 3 Salary: $72,605.00 to $78,481.00 per annum Employment type: Fixed-term, full-time Region: South Job description: To provide an exceptional outward and inward customer service in the delivery of the Tasmanian Training Consortium's training and programs. Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We also recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people. We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy. We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you. Period of Appointment Up to 12 months Hours per fortnight Up to 73.5 hours - flexible options available. Duties Assist TTC team members with the preparation and delivery of professional development courses and programs including responsibility for the coordination of a centralised workflow across team members and projects. Responding to inbound email and calls, manage enquiry workflows and resolve customer issues. Proactively share customer service insights for the purpose of business process, marketing, program and customer experience improvements. Responsible for daily finance administration including TTC debtor control and for coordinating membership administration. Maintain record keeping and digital assets including the regular audit and update of electronic information and digital systems. Ensure consistency and efficiency of business processes through regular process reviews and support implementation of enhanced automation. Maintain the TTC Procedures Manual ensuring it correctly outlines all procedures relating to TTC operations. Coordinate and minute a range of meetings including those of the TTC Executive and various inter-agency networks or stakeholder groups. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level. Desirable Requirements Certificate III in Business Administration. A current driver's licence. How to apply Electronic submission of application is preferred, You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume. Please note that we do not require a separate statement addressing the selection criteria. If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599. For more information Iris Goetzki Manager, TTC [emailprotected] Phone: (03) 6232 7554 #J-18808-Ljbffr
