Our client is among Australia's largest and most trusted retail groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Their mission is to "Help People with Better Ways to Live, Learn, Work, and Play." They aim to dominate the tech and entertainment sector, expand their customer base, and empower their team to provide top-notch service. This commitment is central to their business, and they invite you to join them in this endeavour!
As the Store Training & Development Lead, you will play a pivotal role in fostering a culture of high performance and exceptional customer experiences throughout the store. Your primary responsibility will be to ensure that every interaction reflects our commitment to quality products and services.
Key responsibilities include:
Onboarding and Induction: You will oversee and facilitate the onboarding process for new team members, whether they are joining for the first time or transitioning into new roles. Your guidance will help them acclimate quickly and effectively. Product Training Programs: You will design and lead comprehensive training sessions focused on both existing and emerging product categories. By equipping the sales team with in-depth product knowledge, you will empower them to confidently demonstrate and sell. Customer Service Excellence: You will model and coach exemplary customer service standards throughout the entire sales process-before, during, and after each transaction. Your leadership will inspire the team to exceed customer expectations at every opportunity. Training Resources: You will leverage all available training materials, tools, and resources to ensure the team is well-prepared and informed. Your strategic use of these assets will enhance the overall training experience. Collaborative Operations: You will work closely with your colleagues to support the smooth execution of day-to-day store operations. By fostering a collaborative environment, you will help create a cohesive team dedicated to delivering outstanding results. Join us in this exciting role where you can make a significant impact on our team's development and the overall customer experience!
To apply online, please click on the apply button.
Alternatively, for a confidential discussion please contact Ellsie Franklin on 0422 211 *** or ****** quoting the reference number above.
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