Trainer - Lifeline Crisis Support

Trainer- Lifeline Crisis Support Employment Term: Permanent full-time opportunity Location:  Can be based at Kangaroo Point, Maroochydore or BroadbeachRemuneration: $97,385.70 + 11.5% Super + NFP salary packagingMake a meaningful difference with Lifeline We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 
An integral part of our Lifeline Crisis Support and Suicide Prevention team as a Trainer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 
Let's make a meaningful difference, together.
Your part in our Lifeline team Lifeline provides compassionate support for people in crisis through a number of modes; telephone, text and chat. Lifeline's 13 11 14 telephone service is Australia's largest crisis support line. The 13 11 14 service is staffed by a predominantly volunteer workforce of Crisis Supporters spread Australia-wide across some 40 centres. In order to provide a consistent, high-quality service, all Crisis Supporters undertake initial Crisis Supporter Workplace Training (CSWT) and are then re-accredited annually to a national standard. This applies equally to the 13YARN Crisis Support line. 
The Trainer role delivers training and assessments in the nationally accredited Lifeline Crisis Supporter Workplace training courses. Functions include face to face or online training and assessment delivery,  monitoring student's progress through stage 1, utilising strength-based, trauma-informed and solution-focused approaches, providing constructive feedback and practice development strategies to support students in achieving competency. This role requires the ability to work flexibly including; working remotely and/or from a Lifeline QLD site, delivering training and assessments outside of business hours and travel to various Lifeline Queensland centres across the state from time to time.
What makes a difference for us? The successful candidate will have a strong background in delivery of accredited training and have demonstrated experience working within a Crisis Support and Suicide Prevention service. Recent Lifeline Crisis Support and Training experience will be highly regarded.
Supplementing this you will present with the following:
Develop training plans and schedules to meet Statewide and Centre requirements utilising available data and feedbackFacilitate CSWT Student information sessions on a rostered basisDelivering training and assessments for accredited courses, monitoring student progress through stage 1, utilising strength-based, trauma informed and solution focused approaches to provide constructive feedback and practice development strategies to support students in achieving competencySupport and collaborate with Centre staff in the development and delivery of individualised training plans as required, to support former Crisis Supporters or former students returning to Crisis SupportMaintain accurate data and records related to training and assessments ensuring that training administration record keeping complies with Lifeline RTO and Lifeline QLD requirementsSupport recruitment, development and engagement of student mentors across the stateHold a specialist portfolio in line with skills and experience as delegatedParticipate in and contribute to the Lifeline Queensland Trainers' Community of Practice, Lifeline Australia's Trainers' Community and other networking and team meetingsParticipate in community and promotional events as requiredComplete annual requirements to maintain Lifeline Australia approval as a CSWT trainerComply with all the relevant UCC and LLA Policies and Procedures, including LLA operations manual and RTO manualsQUALIFICATIONS/LICENCES TAE40116 Certificate IV in Training and AssessmentOn appointment, successful completion of LLA requirements for Trainers registration under LLA's RTO requirementsCurrent positive notice Blue Card and Criminal History Record Check on appointment and every two years thereafterQLD Drivers licence Essential
In addition to broad industry knowledge and experience, all CSWT VET Trainers and Assessors must hold vocational competencies in:
-    CHCCCS003 Increase the safety of individuals at risk of suicide AND
-    CHCCCS019 Recognise and respond to crisis situations AND
-    CHCCCS028 Provide client-centred support to people in crisis
OR CHCSS00113 Crisis Support Skill Set
OR hold one of the below qualifications with ability to demonstrate vocational competency to the above listed Units of Competency at minimum: 
-    CHC42015 Certificate IV in Community Service 
-    CHC42021 Certificate IV in Community Services
-    Other relevant qualifications, Counselling Degree, Psychology or Social Work (must be approved by Lifeline Australia prior to commencing training)
Experience in delivering training and assessing accredited courses and providing constructive feedback on task achievement and performance.Demonstrated ability to collect, collate and analyse feedback and data to inform continuous improvement, course planning activities and ensuring high quality service provisionWhat makes a difference for you? At Lifeline, our job is to walk alongside people to achieve positive change and growth. As a respected industry leader and one of Queensland's largest community service providers we are leaders in crisis response, the protection of vulnerable children, financial resilience, and family wellbeing. Flexible work arrangements to support work-life balanceSave tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annumA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programsA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving othersEligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities to challenge yourself, grow and make a meaningful difference Lifeline is proudly part of the UnitingCare family, we'd love you to be tooLifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.
Joining the Lifeline team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  Provide welcoming, safe & nurturing services for childrenImplement measures to prevent child abuse and neglect within our servicesAppropriately and immediately address child abuse and neglect if it does occurDiversity & Inclusion  Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   Safe workplace  We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.