Trainer - Consultant - Queensland Based, Service

Position Title: Trainer Level 2Division: Hexagon MiningDepartment: Service & SupportReports To: Training and Consulting ManagerDirect Reports: NilLocation: AustraliaRole Purpose:The Trainer plays a vital role in ensuring the successful adoption and utilization of Hexagon's MineOperate and MineProtect products. As a Trainer, you will be responsible for the development and deliverance of comprehensive training programs, facilitating knowledge transfer, and ensuring that our customers and internal teams are equipped with the necessary skills and knowledge to optimize the use of our technology.Key Challenges:Understanding and effectively conveying intricate technical concepts and functionalities to users with varying levels of technical expertise.Staying up to date with the latest iterations of Hexagon's mining technology products and the utility they provide to customer's mining operations.Engaging with a wide variety of stakeholders, accurately assessing their expectations, interests, and competency.Delivering training programs that cater to diverse customer needs and align with their specific workflows, ensuring that training programs are relevant, practical, and tailored to the specific needs of each customer.Ensuring effective engagement, interactivity, and knowledge transfer in virtual training settings, conducting training sessions remotely in an increasingly globalized and remote work environment.Assessing the effectiveness of training programs and collecting feedback from trainees.Measuring the impact of training on user performance and business outcomes.Key Result Areas:Learning Design and Development, TMCR - SFIA Level 4Stakeholder Relationship Management, RLMT – SFIA Level 4Specialist Advice, TECH – SFIA Level 4Learning and Development Management, ETMG – SFIA Level 5Professional Development, PDSV – SFIA Level 5Learning Delivery, ETDL – SFIA Level 4Workforce Planning, WFPL - SFIA Level 4Position Requirements:Qualifications, Industry Accreditations, Licences:*To be defined and added*Capability Profile:Skills / Accountabilities:Key Result Area 1: Learning Design and Development Level 4Specifies the content and structure of learning and development materials.Takes responsibility for design, creation, packaging, and maintenance and manages development to deliver agreed outcomes.Where required, designs, configures and tests learning environments.Secures external accreditations as appropriate.Key Result Area 2: Stakeholder Relationship Management Level 4Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.Helps develop and enhance customer and stakeholder relationships.Key Result Area 3: Specialist Advice Level 4Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.Actively maintains knowledge in one or more identifiable specialisms.Recognises and identifies the boundaries of their own specialist knowledge.Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.Key Result Area 4: Learning and Development Management Level 5Manages the provision of learning and development, ensuring optimum use of resources.Maintains, publicises, and promotes a catalogue of learning and development activities. Ensures that courses are up to date and accredited (when required).Arranges facilities and schedules with learning and development providers as appropriate.Uses data to assess and improve the effectiveness of learning or educational activities.Key Result Area 5: Professional Development Level 5Determines development needs for a professional practice area.Aligns development activities with organisational priorities, learning and development strategies and career pathways.Assists practitioners with the creation of development plans. Advises and supports assigned practitioners, ensuring alignment with professional development plans and career opportunities.Ensures that practitioners record evidence of continuing professional development. May contribute to practitioners' performance appraisals.Key Result Area 6: Learning Delivery Level 4Prepares and delivers learning activities for a variety of audiences to meet learning objectives.Contributes to the design and selection of appropriate environments. Effectively uses a broad range of learning delivery techniques to enable learners to develop skills, capability, techniques and required knowledge. Develops and updates examples and case study materials.Observes and evaluates learners performing practical activities and work. Advises and assists learners to enable the delivery of learning objectives. Tailors the approach to learning delivery to enhance the experience of learners.Provides detailed instruction as necessary and responds to detailed questions in own area of specialisation. Adapts materials to meet the needs of learners.Key Result Area 7: Workforce Planning Level 4Gathers, maintains, and analyses workforce capability data.Performs gap analysis to identify workforce strengths and shortfalls with reference to business strategy and specific future needs.Contributes to the development of workforce plans to meet current and future demand.Coordinates and schedules ongoing workforce planning activities. Assists in maintaining a skills and capability inventory.Knowledge / Capabilities:Key Result Area 1: Learning Design and DevelopmentDesigning and developing resources to transfer knowledge, develop skills and change behaviours. Includes instructional design, content development, configuration and testing of learning environments, and use of appropriate current technologies such as audio, video, simulation, and assessment.Key Result Area 2: Stakeholder Relationship ManagementThe Identification stakeholders and analyse their relationship, and influence their attitudes, decisions, and actions for mutual benefit.Key Result Area 3: Specialist AdviceThe provision of authoritative advice and direction in a specialist area, as well as the development and exploitation of specialist knowledge.Key Result Area 7: Learning and Development ManagementDelivering management, advisory and administrative services to support the development of knowledge, skills, and competencies.Key Result Area 5: Professional DevelopmentFacilitating the professional development of individuals in line with their career goals and organisational requirements.Key Result Area 6: Learning DeliveryTransferring knowledge, developing skills, and changing behaviours using a range of techniques, resources, and media.Key Result Area 7: Workforce PlanningEstimating the demand for people and skills, and planning the supply needed to meet that demand.Professional Experience:Knowledge:*To be defined and added*Skills:*To be defined and added*Working Relationships / Communications:Training and Consulting ManagerCustomersProduct SpecialistsPartnersTeam membersConsultantsOther trainersPosition Dimensions:Geography (Countries Covered): APAC RegionAt Hexagon Mining, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients. As such, this role offers exciting opportunities for domestic and international travel, giving you the chance to work with clients from around the world and see various parts of the mining industry in action.During your travels, you will be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients. Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.
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