Position: Trade Sales Consultant – Global Touring
Reporting to: Trade Sales Team Leader
Location Base: Brisbane, Australia
Contract: Permanent
Here at Global Touring, we're a travel company specialising in group tours and inspiring people through life-changing travel experiences.
Through our brands, we are ever developing our product range, driving growth in key sales markets (Australia, New Zealand & North America), innovating product delivery, and ensuring we deliver a first-class customer experience.
Topdeck and Back-Roads serve very different customers; however, our 'one best way' approach is consistent and effective in supporting the specific strategy and activity for each brand.
At Global Touring, each team member works across both of our brands with equal commitment.
We're looking for someone to join our team that aligns perfectly with our brand and values... if this sounds like you then keep reading!
Overview Global Touring Trade Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe.
Reporting to the Trade Sales Team Leader, you will focus on increasing passenger numbers and creating an exceptional customer experience that exceeds expectations of our trade partners and customers.
Key Responsibilities Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure. Full ownership & accountability for the booking process from start to finish. Up sell where possible (eg.
flights, insurance, additional services as required). Effectively manage all communication channels as required (phone, email, chat, social). Actively pursue & follow up enquiries to close the sale and actively increase conversion. Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turnaround. Ensure all processes & procedures are read, understood and adhered to. Continuously strive for a high standard of Customer Service and Customer Experience. Actively build rapport with key agents to facilitate relationships & repeat bookings. Attend travel & trade shows/EXPOS as required. Assist with ADHOC tasks distributed by Team Leaders or the Customer Service Manager. Responsible and Sustainable Responsibilities A commitment to improving recycling processes within our offices. A commitment to stopping the use of all single-use plastic items in our offices. A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices. A commitment to protect our company culture of openness to all people regardless of gender, age… Experience & Role Requirements Experience & a passion for Sales. Exceptional Customer Service Skills. High level of attention to detail. Exceptional Time management and organisation skills. Professional written and verbal communication skills. Some travel required - Domestic with some international. Thorough knowledge of all Topdeck & Back-Roads products (part of training). Key Behaviours A passion for all things travel related. Ability to think outside the box, be proactive and use initiative. Actively live the Global Touring Brands and support the growth of the business. Ability to work autonomously with little direction. Passion for travel and the Topdeck and Back-Roads product range. Right now, we're all working in head office and from home.
We are currently working in a model of 3 days office-based and 2 days home/remote working per week.
Hungry for more? Simply click apply, and send us your CV, and we'll be in touch shortly.
Global Touring Values Our values aren't just words on a page.
They're the backbone; the steering wheel; the soundtrack to how we embrace each day.
Stay Curious We are natural born explorers.
Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes.
Choose Transparency We take the right way, not the easy way.
We're straight up even through the toughest conversations; tackling challenges head-on and with integrity.
Don't pass the buck If we do it, we do it well.
We are empowered to make decisions based on data and experience – holding each other accountable along the way.
Together we go further Across oceans and office desks, it's more than a love for travel that keeps us connected.
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