Full TimeThis is a great opportunity to join Atkinson's Mitre 10, (IHG 2024 WA Store of the Year) as our Trade Manager.About the RoleAtkinson's Mitre 10 is currently seeking an outgoing individual to join our experienced trade team. We are looking for an individual with great customer service skills, trade knowledge, enthusiasm, and a great work ethic.This is a full-time position (38 hours per week) and requires you to be able to work early mornings (i.e., 6 am starts).As Trade Manager, you will be the face of the business dealing directly with trade customers, assisting with sales, stock replenishment, and developing strong business relationships.Key ResponsibilitiesAccurate quoting and specifying on a wide range of trade products.Face-to-face customer service and sales in store.Ability to build great relationships with our builders' site teams through regular phone calls.Provide great service and advice to customers on hardware products.Build relationships with customers and be able to identify their needs.Manage stock levels, minimize shrinkage, and stock loss.Maintain correct stock tickets.Deal with all enquiries professionally and provide timely feedback to our customers.Required Skills and AttributesCustomer service and/or business development background.Forklift licence highly desirable.Manual vehicle licence.Knowledge of trade products.Strong interpersonal skills and ability to work within a team.Excellent communication skills and the ability to build rapport quickly.Ability to handle products appropriately to minimize damage.Previous experience in cash handling and point of sale.Computer literate and ability to learn new systems quickly.Genuine commitment to safety and company values.About UsWe are proud to be locally owned and operated and are committed to supporting the growth and development of our staff. Our business is built on a set of core values that create the foundation for everything we do and underpin the great culture and environment in which we work. We are an organization that puts its people first and has their best interests at heart.What We Can Offer YouWe want the best people working with our valued team and customers, so working for Atkinson's Mitre 10 will see you joining a forward-thinking business that encourages personal and professional growth. Our team is driven, energetic, and enjoys being part of a business that is truly family-focused, strongly encouraging work-life balance. Our employees are remunerated over and above the Award and receive very generous staff discounts.Application ProcessAtkinson's Mitre 10 is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit. Only applicants with valid working rights in Australia will be considered for this position.Your application will include the following questions:How many years' experience do you have as a Trade Manager?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Do you have a current Australian driver's licence?Are you willing to undergo a pre-employment medical check?Which of the following forklift licences do you have?
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