About the Role
Base Location:
Cardiff, Reading or Perth – this is a hybrid role working a minimum of two days a week from the office at the advertised locations.
Salary:
£28,072 - £32,605 + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern:
Permanent | Full Time | Flexible First options available
What is the Role?
As a TPI Relationship Support Advisor, you will oversee a defined portfolio of Third Party Intermediaries and Energy Brokers, providing a point of escalation for any urgent queries or concerns raised by their associated SME customers, including those unresolved within our standard operational Business SLAs.
Working closely with our Sales and Service teams, you will cultivate excellent relationships with all internal and external stakeholders, allowing you to proactively assess the service needs of your individual clients, to determine opportunities to continue to deliver exceptional Customer Service.
As part of your role you will:
Cultivate strong working relationships with both internal and external stakeholders linked to your portfolio.
Support our Sales team by attending meetings with your defined TPI or Energy Brokers to ensure customer satisfaction.
Collaborate with internal service teams within Business Energy to seek resolution for concerns impacting your portfolio.
Proactively manage your broker portfolio ensuring all commitments are kept, whilst also identifying future opportunities to improve service, efficiency, and direct customer experience.
Provide feedback and insight to the Service leadership teams to support enhancements to customer experience.
What do I need?
To be considered for this role, we would love you to have:
Previous experience of managing customer relationships within a Customer Service environment.
Excellent planning and organisational skills.
Analytical and problem-solving ability.
Demonstratable experience of successful stakeholder engagement.
About our Business
The race to net zero is intensifying for businesses of all sizes.
Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses.
Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds, and connects localized flexible infrastructure to drive the long-term performance of energy assets.
SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What's in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more.
View our full benefits package on our careers site.
As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees.
We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment, and upon joining SSE.
Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on ****** or on 01738 340426.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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