Applications closing on 29 January 2025, 05:00 PM
Reference number VAC06-25 Job Type: Full Time Package: $70,385 to $78,214 per annum | Superannuation up to 16.5% Based in the beautiful inner western suburbs of Perth, the Town of Cambridge has some of the best natural areas, open spaces, recreation, and sporting facilities in the state; Town of Cambridge staff can effortlessly enjoy attractions such as City Beach, Galup (Lake Monger) and Bold Park in their lunch break, or after work.
Our mission is to maintain and enhance our very liveable suburbs, their streetscapes and character, and our vibrant activity centres through strategic, cost-effective management of resources and an enhanced community experience based on a locals first philosophy.
The Role The Town of Cambridge is seeking a highly motivated, enthusiastic, and energetic customer-focused individual who is passionate about making a positive contribution to the Town and its community. With a can-do attitude, our employees are committed to providing exceptional service to our residents.
As part of the Customer Services Team, the Customer Service Officer acts as the first point of contact for members of our community across multiple contact channels including face-to-face, phone, and emails. The position's primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.
We currently have an opportunity to join our Customer Service Team on a permanent part-time basis.
One (1) Full Time position (76 hours per fortnight) Salary: $70,385 – $78,214 per annum Plus up to 16.5% superannuation (conditions apply) Selection Criteria To be successful in this role you will have:
Commitment to providing excellent customer service Professional, empathetic, and calm under pressure Ability to build rapport and relationships with a wide range of people, both internally and externally Curiosity and solutions-focused with a can-do approach to problem-solving Effective time management and attention to detail Experience in customer-facing roles within Local Government is highly regarded. Applicants need to provide a covering letter addressing the following key criteria:
Relevant experience in a customer service role providing first contact resolution over various contact channels. Well-developed problem-solving skills with the ability to effectively handle challenging situations in a resilient, calm, and professional manner. High-level interpersonal skills and the ability to interact with a diverse group of people. Well-developed verbal and written communication skills. The successful applicant will be required to have current National Police Clearance (no older than 3 months). Right to work in Australia (birth certificate, current passport, or current visa). Why work for the Town of Cambridge Up to 16.5% Superannuation (employer contribution) 22 days annual leave per year 10 days personal leave Health and Wellbeing program Free access to Bold Park Aquatic Employee Assistance Program Training and Development opportunities Free car parking Quarterly staff cultural awards 13 weeks Long Service Leave after 10 years of service in Local Government. Pro-rata long service leave is available after 7 years of service (long service entitlements are transferable within Local Governments). How to apply If you want to help contribute to the Town of Cambridge and make a difference to our community, we would like to hear from you!
Applications can be submitted online and require you to upload a current resume, cover letter, respond to questions about your experience in relation to the position, and complete some online testing as part of the application process. Please review the Applicant Information Pack and Position Description above prior to commencing your application. Click on the 'Apply Online' button to apply.
Should you require any further information regarding this position, please contact Nic Harman, Team Leader Customer Service for a confidential discussion on (08) 9347 6000.
Closing date: 5pm, Wednesday 29 January 2025; interviews may be conducted with suitable candidates prior to the closing date. Therefore, the Town reserves the right to close applications prior to the aforementioned date.
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