Towing Coordinator

About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Transport Services is a Group within the Department of Transport & Planning and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.
Network Operations is a Division within Transport Services Group and is responsible for ensuring the safe, efficient and reliable operation of Victoria's Transport Network. The division continuously strives for better transport outcomes for all Victorians, every day.
Network Management Branch is responsible for the management of the Victorian transport network. It undertakes the real-time management of the road network leveraging Intelligent Transport Systems (e.g. CCTV, SCATS, STREAMS, Addinsight) and notifications on asset serviceability. It is responsible for the patrolling of the road network and responding to incidents and supporting emergency services. It ensures that the Memoranda of Authorisation to access the road network for construction purposes are safely and appropriately managed.
We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role This is a Fixed Term role for 3 years The Towing Coordinator role sits within the Network Operations branch and is responsible for providing a range of administrative activities with a focus on overseeing clearways towing services and accident towing functions.
Position Outcomes Support the administration of towing services including Clearway, Abandoned Vehicle, Hazard Vehicle and accident services in accordance with relevant legislation and contracts. Administrative activities may include banking, data analysis, safety reviews, licence checks, digital filing, assessment of driver accreditation applications and similar. Provide high level customer service skills in response to public inquiries regarding clearway towing (including reviewing case files, preparation of correspondence and seeking internal delegate approval) and accident towing (including applications and allocations for the Melbourne metropolitan area). Apply competence to use interpersonal, communication and negotiation skills to manage stakeholders' relationships and achieve successful outcomes. Assist with monitoring, maintaining and reporting on governance structures in accordance with relevant legislation and contract agreements relevant to the towing function. Perform monthly site safety visits with contractors to ensure compliance with contract arrangements. Ensure safe record keeping by securely and accurately storing all records relating to original contracts, correspondence, financial records and other documents for accessibility and efficient retrieval in accordance with department policies. Strive for business excellence through integrity, empathetic engagement and competence and uphold the VPS Code of Conduct, values and behaviours in line with Section 31A of the Public Administration Act 2004 (Vic); other duties may be assigned consistent with employment classification, skills, and capabilities. The ideal candidate will be proficient in executing project tasks according to plan, effectively prioritizing when plans are undefined, and maintaining accurate project records using approved management tools. They will demonstrate strong critical thinking and problem-solving skills, interpreting existing guidelines and collaborating with others when needed to resolve issues and make informed decisions. They will possess effective interpersonal skills, understanding stakeholder needs and tailoring communications accordingly. The candidate will have foundational digital literacy, proficient in Microsoft Office tools, and applied data literacy, capable of generating descriptive statistics and visualizations using advanced Excel techniques. They will be customer-focused, adept at identifying and responding to customer needs, tailoring services, and managing risks to ensure successful service delivery.
Personal Attributes Working collaboratively (Applied) - Build a supportive and cooperative team environment; Engages other teams to share information in order to understand or respond to issues; Support others in challenging situations. Self-awareness (Foundational) - Recognises own emotional responses to a range of people or events, and the impact these can have on others; Recognises that problems or challenges are a normal part of working and actions can be taken to manage them. Qualifications and Experience Desirable Experience relevant to the capabilities of the role. Role Specific Requirements This position has a requirement to travel to contractor site in Metro Melbourne. Current Driver Licence. What we offer Meaningful work making Victorian communities more accessible and liveable. Professional growth and development opportunities across the department and the wider Victorian Public Services. A hybrid working model focused on collaboration and teamwork. Optimal work-life balance initiatives including flexible working arrangements. Opportunity to work across multiple urban and suburban hubs. We prioritise the development of a safe and inclusive culture. Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on 1st December 2024. For further information about the role please contact Meri Tavarnesi, Manager, Towing Services via Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
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