Job type: Full Time - Fixed Term
Organisation: Department of Transport and Planning
Occupation: Administration/Secretarial
Reference: 5967
Job posted: 17/11/2024
Closes: 01/12/2024
Classification: VPSG3
Salary Range: $76,817 - $93,275
About the Role This is a Fixed Term role for 3 years The Towing Coordinator role sits within the Network Operations branch and is responsible for providing a range of administrative activities with a focus on overseeing clearways towing services and accident towing functions.
Support the administration of towing services including Clearway, Abandoned Vehicle, Hazard Vehicle and accident services in accordance with relevant legislation and contracts. Provide high level customer service skills in response to public inquiries regarding clearway towing and accident towing. Apply competence to use interpersonal, communication and negotiation skills to manage stakeholders' relationships and achieve successful outcomes. Assist with monitoring, maintaining and reporting on governance structures in accordance with relevant legislation and contract agreements relevant to the towing function. Perform monthly site safety visits with contractors to ensure compliance with contract arrangements. Ensure safe record keeping by securely and accurately storing all records relating to original contracts, correspondence, financial records and other documents. Strive for business excellence through integrity, empathetic engagement and competence. The ideal candidate will be proficient in executing project tasks according to plan, effectively prioritizing when plans are undefined, and maintaining accurate project records using approved management tools. They will demonstrate strong critical thinking and problem-solving skills, interpreting existing guidelines and collaborating with others when needed to resolve issues and make informed decisions. They will possess effective interpersonal skills, understanding stakeholder needs and tailoring communications accordingly. The candidate will have foundational digital literacy, proficient in Microsoft Office tools, and applied data literacy, capable of generating descriptive statistics and visualizations using advanced Excel techniques. They will be customer-focused, adept at identifying and responding to customer needs, tailoring services, and managing risks to ensure successful service delivery.
Personal Attributes Working collaboratively - Build a supportive and cooperative team environment. Self-awareness - Recognises own emotional responses and the impact these can have on others. Qualifications and Experience Experience relevant to the capabilities of the role. Role Specific Requirements This position has a requirement to travel to contractor site in Metro Melbourne. Current Driver Licence. What we offer Meaningful work making Victorian communities more accessible and liveable. Professional growth and development opportunities. A hybrid working model focused on collaboration and teamwork. Optimal work-life balance initiatives including flexible working arrangements. Opportunity to work across multiple urban and suburban hubs. Culture Value We are an equal opportunity employer, embracing a diverse range of applicants. We prioritize the development of a safe, inclusive, and high-performance culture.
How to Apply Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on 1st December 2024. For further information about the role please contact Meri Tavarnesi via
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process.
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