Canberra Applications close 21 April About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future. Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS. About the team Questacon's Centre's Business Team is responsible for managing various functions such as the Retail Shop, Memberships, Events and Tourism & School Group Bookings. The section has responsibility for developing connections with Visitors, School groups and Members that promote and encourage more audiences to visit and engage with Questacon. These teams maximise day to day operations and drive new business opportunities. The role of the Tourism & School Experience Coordinator contributes strongly to Questacon Schools Tourism by promoting and booking visitation to the centre by maintaining client-focused relationships with tour operators, schools, and the general public, which in turn generates revenue. You will work collaboratively as part of the Tourism & School Experience Program team; you will demonstrate good communication skills and contribute to a productive and inclusive workplace. You will have a sound knowledge of programs offered by Questacon. What's in it for you? This role provides an opportunity to work collaboratively as part of a small team. You will deliver on projects, build relationships with stakeholders and use your Tourism knowledge and experience to build on Questacon's existing offerings. Our ideal candidate We are looking for an experienced coordinator, who can assist in driving the tourism function at Questacon. They will have a strong focus on driving new and existing tourism activities, that best promote Questacon as one of the leading national attractions in Canberra. They will demonstrate the following skills: Clear, concise and appropriate communication skills The ability to build and sustain positive relationships with relevant organisations, stake holders and team members. Good time management skills and experience delivering quality projects according to deadlines. The ability to work effectively as part of a high performing team. Problem solving skills and the ability to adapt in an ever-changing environment. Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way. What you will do You will work collaboratively as part of the Tourism & School Experience Program team, you will demonstrate good communication skills and contribute to a productive and inclusive workplace. You will have a sound knowledge of the programs offered by Questacon. Working consistently with the expectations of an APS 5 in the APS Work Level Standards, the Tourism & School Experience Coordinators is responsible for: Assisting the Tourism & School Experience Team Leader by driving tourism growth, improving programs, delivering new products and working towards increasing Questacon's educational offerings. Assist in developing and delivering an education tourism strategy that engages internal teams, with a focus on growing and fostering external educational tourism stakeholder relationships. Assisting the Tourism & School Experience Team Leader in promoting educational tourism initiatives across Questacon including: Managing external stakeholder relationships Coordinating advertising of Questacon's centre-based programs Distribution of school promotional material Assist in providing School Experience programs statistics including the creating of fortnightly, monthly and yearly reports to support evidence-based decision making within the School Experience Team. Manage the continual improvement of the BCE portal, including regular scheduled testing, attending regular meetings. Proactively representing Questacon within the tourism ecosystem and collaborating with other National Attractions to identify opportunities for improvement and growth. Processing all group bookings for Questacon using the BCE portal. Coordinate and process all invoices associated with group bookings, including following up outstanding invoices. Assist the Tourism & School Experience Team leader with the delivery of promoting Questacon, including hosting familiarisation groups and routine product updates for tour operators. Provide a range of administrative support to the Tourism & School Experience Team Leader including managing the Group Bookings Inbox. Eligibility The successful applicant will be required to hold and maintain a valid ACT Working with Vulnerable People (WWVP) Card. To be eligible for employment in the APS and the department, candidates must be Australian Citizens. Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level. Notes This position is primarily a place-based position at Questacon, Parkes ACT. A minimum of 2 years' experience in the Tourism Industry is not necessary but preferable. A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette. The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Questacon - Parkes based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further. Application information Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information. Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above. Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format). Accessible application documentation is available in other formats on request. Please contact ****** or (02) 6276 1235 if you require assistance with your application. Please refer to our Applying for a position information for additional information on how to apply. Contact Information For more information regarding this opportunity, please contact Rebecca Kiddey on 02 6270 2876 or via email on ******
