TOS Process and System Expert
Are you a problem-solver who thrives on making things better? This is your opportunity to apply your expertise in identifying bottlenecks, proposing effective solutions, and driving us toward greater operational excellence. Bring your innovative thinking and passion for improvement to make a real impact!
We're looking for a process and solutions-driven professional who thrives in a fast-paced environment. If you're ready to make a lasting impact and engineer the future of terminal operations, we'd love to have you on board! Let's get started!
Key Accountabilities
Analyze and map terminal processes to identify inefficiencies and document workflows.
Develop the best fit process documentation and optimization.
Lead process standardization efforts across the terminals and streamline operations.
Identify and implement solutions for performance improvement and efficiency gains.
Monitor processes continuously for improvement opportunities.
Assist in implementing new Terminal Operating System (TOS) and/or upgrades and system changes for smooth integration.
Provide user support, training, and troubleshooting for standardized processes.
Collaborate with IT teams and vendors to address system issues and optimize performance.
Act as the TOS subject matter expert, manage change requests to ensure the system meets operational needs.
Troubleshoot system issues and ensure optimal configuration to support operations.
Serve as the main liaison between operations, IT, and vendors to align system functionality with business needs.
Ensure successful system integration with minimal operational disruption.
Communicate system performance and improvements to senior management.
Drive continuous improvement by evaluating process changes and aligning them with business goals.
Qualifications, Skills and Experience
Bachelor's degree in Industrial Engineering, Process Engineering, Supply Chain, Logistics, Information Systems, or related fields.
Certifications in Lean, Six Sigma are preferred.
TOS training or experience with port/logistics management systems is a plus.
3-5 years' relevant experience in port operations, terminal systems, logistics, or supply chain.
Advanced knowledge of TOS configuration, troubleshooting, and optimization.
Proficient in data analysis tools like Excel, Power BI, Tableau.
Experience in project management for system and process improvements.
Skilled at translating technical info to non-technical teams.
Customer-focused approach with excellent interpersonal and collaboration skills.
High attention to detail in troubleshooting and process optimization.
#J-18808-Ljbffr