We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We deliver these services through an interconnected global network of 181 business units in 64 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
TOS Process and System Expert Location: Sydney or Bangkok or Laem Chabang
Are you a problem-solver who thrives on making things better? This is your opportunity to apply your expertise in identifying bottlenecks, proposing effective solutions, and driving us toward greater operational excellence. Bring your innovative thinking and passion for improvement to make a real impact!
We're looking for a process and solutions-driven professional who thrives in a fast-paced environment. If you're ready to make a lasting impact and engineer the future of terminal operations, we'd love to have you on board! Let's get started!
Key Accountabilities Analyze and map terminal processes to identify inefficiencies and document workflows. Develop the best fit process documentation and optimization. You will lead process standardization efforts across the terminals and streamlined operations. Identify and implement solutions for performance improvement and efficiency gains. Monitor processes continuously for improvement opportunities. Assist in implementing new Terminal Operating System (TOS) and/or upgrades and system changes for smooth integration. Provide user support, training, and troubleshooting for standardized processes. Collaborate with IT teams and vendors to address system issues and optimize performance. Act as the TOS subject matter expert, manage change requests to ensure the system meets operational needs. Troubleshoot system issues and ensure optimal configuration to support operations. Serve as the main liaison between operations, IT, and vendors to align system functionality with business needs. Ensure successful system integration with minimal operational disruption. Communicate system performance and improvements to senior management. Drive continuous improvement by evaluating process changes and aligning them with business goals. Qualifications, Skills and Experience Bachelor's degree in Industrial Engineering, Process Engineering, Supply Chain, Logistics, Information Systems, or related fields. Certifications in Lean, Six Sigma are preferred. TOS training or experience with port/logistics management systems is a plus. 3-5 years' relevant experience in port operations, terminal systems, logistics, or supply chain. Advanced knowledge of TOS configuration, troubleshooting, and optimization. Proficient in data analysis tools like Excel, Power BI, Tableau. Experience in project management for system and process improvements. Skilled at translating technical info to non-technical teams. Customer-focused approach with excellent interpersonal and collaboration skills. High attention to detail in troubleshooting and process optimization. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
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