Air Conditioning & Refrigeration (Trades & Services)
Full time
This role offers working flexibility, including the ability to work from home while traveling to local areas and sites as needed. You'll report directly to our Service Director and play a key role in coordinating teams, growing our service department, and ensuring TSR's reputation for excellence is upheld.
What You'll Be Doing: Team Coordination : Oversee and support HVAC&R technicians to ensure timely, efficient, and high-quality service delivery across the Gympie and Fraser Coast regions. Customer Focus : Liaise with key commercial clients to understand their needs, ensuring exceptional customer service and long-term relationships. Maintenance Strategies : Develop and implement maintenance schedules to manage the upkeep of clients' HVAC&R systems effectively. Troubleshooting Support : Provide advanced technical guidance to troubleshoot complex HVAC&R issues, supporting the team on challenging projects. Service Growth : Contribute to growing the service department by identifying business opportunities and developing new client relationships. Procurement Management : Oversee the procurement of parts and equipment to support service, repair, and maintenance activities. Performance Optimization : Drive continuous improvement initiatives within the service department. What We're Looking For: A minimum of 15 years of trade experience in the HVAC&R industry. At least 3+ years in a service management role , with proven leadership capabilities. Supermarket refrigeration experience is highly desired and will be regarded as a significant advantage. Technical Expertise: Advanced problem-solving skills and the ability to diagnose and resolve complex HVAC&R issues. Leadership Skills: Exceptional interpersonal and communication skills to lead and inspire a team of technicians effectively. Customer Service Excellence: A client-focused mindset with a proven track record of delivering outstanding service. Software Proficiency: Experience with job management software; simPRO knowledge highly desirable. HVAC&R Maintenance Development: Experience in quoting and implementing HVAC&R maintenance programs. HVAC&R Project Estimation: Experience in estimating small to large scale projects, with the ability to quote accurately to specification. Qualifications: Relevant trade qualifications and HVAC&R certifications. Why Join TSR? Flexible working arrangements, including work-from-home options with site travel as needed. Competitive salary package with career growth opportunities. A supportive culture that values collaboration and honesty. The chance to lead a team and make a meaningful impact in a trusted, well-established business. How to Apply: If you're interested in this position, please visit our 'Work With Us' page on our website to apply, rather than submitting your application through this job ad.
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