At TOMRA, we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We're proud to be collecting containers across Australia, with over 340 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia, and Victoria.
As a 'Looper' at TOMRA, you will be working amongst a team of people who are very passionate about doing good for the environment and our community.
TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language, or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge, and skills that this diversity brings to our organisation.
Job Description Join our NSW Operations Team as an Area Supervisor and help maintain and grow our busy network of Reverse Vending Machines.
Own your own patch of NSW and ensure that TOMRA assets in the field are always kept to a high standard of cleanliness and functionality by overseeing the activities of our cleaning partners. You will identify key operational deficiencies in the performance of contractors, site conditions, and relationships with site stakeholders and then work closely with TOMRA's management team to implement improvement strategies designed to promote the customer experience.
Our Area Supervisors are the face of TOMRA at our Reverse Vending Machines, and maintaining a strong customer-focused relationship with our partners is key to succeeding in this role.
This role is full time (5 days per week) and the successful applicant will be required to work 1 weekend day a week. As the successful candidate will be travelling extensively in their area (occasional regional travel), a fully maintained vehicle is provided as part of this role. Driver history checks, federal police clearance, and a medical including a drug and alcohol screen are required as part of our background check process.
Additional tasks may include: Ensure kiosks are always well presented, and maintenance schedules are adhered to. Analyse and improve operational processes and best practices. Provide ongoing assistance, guidance, and coaching support to contractors and stakeholders. Optimize networks to ensure contractors are operating effectively and efficiently, and that they fully understand their duties and expectations. Regularly audit contractor performance and provide constructive feedback designed to address performance concerns and promote productivity. Complete regular site evaluation reports to be shared with contractors and employees for the purpose of developing strategies for improvements. Provide cleaning and maintenance support for TOMRA assets to ensure that their standard of cleanliness and operation is always maintained. Engage with current site Partners to ensure that the relationship between TOMRA and the site owner is maintained, working towards positive outcomes for both parties. Support the management team with the evaluation of new contractors. Receive and resolve disputes from contractors, employees, and site stakeholders and provide reports to HR and Management as required. Undertake site operations responsibilities, including cleaning duties (as required) as set out in the TOMRA Cleaning Guide. Qualifications What makes a good Area Supervisor at TOMRA: Proven experience in a similar role. Excellent communication and customer service skills. Ability to remain calm under pressure and resolve conflicts. Professionalism and a positive attitude. Intermediate to excellent user of Microsoft applications and general systems knowledge. Additional Information What's in it for you? Flexible work arrangements - our people are trusted and love the genuine work/life balance offered at TOMRA. We love dogs - Bring your own or make a new friend in the office. Feel good about what you do - Our people are highly driven to do great things for the planet. Have your Birthday off on us - There will be office cake for you, but we would rather you spend your special day doing something for yourself. Does this sound like you?! If so, we would love to hear from you!
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