Be part of something special and contribute to the quality of education for thousands of teachers, students, and their communities across the globe.
Do you tick all of these boxes?
Are you a lateral thinker?
Are you a logical thinker?
Are you analytical?
Do you love solving puzzles?
If so, you are the type of person we are looking for.
At Tes, we are focused on developing great software and delivering an exceptional customer experience to support our schools in delivering amazing timetables. We are the world's largest online education community, specializing in education recruitment, digital advertising, and a range of online services that help advance the education workforce in Australia and international markets.
We're looking for someone with a unique ability to analyze and solve multiple problems involving different scenarios every day. You must have experience in creating and maintaining timetables, ideally in a high school or primary school environment. Knowledge and use of Tes Timetable (formerly known as Edval) software is highly desirable; however, experience using other timetable software packages is also welcomed.
The successful applicant will receive training in the use of our software so they can take on the role of a Timetable Specialist in our team. In this role, you will engage with our customers in day-to-day product support through email ticketing, phone, chat, and screenshare services.
You will be involved in delivering webinars for our products and premium Timetabler in Residence services. You will also be part of the wider Customer Success team working every day to deliver a 10/10 customer experience.
To be successful in this role, the candidate must:
Be experienced in creating and maintaining timetables using Timetabling software.Be an analytical thinker with exceptional problem-solving skills who loves puzzles. Timetables are complex!Be a self-starter with an aptitude for IT and proficient in the use of Office 365 applications.Be excellent with customers and provide a 10/10 experience every time.Have highly developed interpersonal skills.Have highly developed written and oral communication skills.Be highly organized.Be able to work independently as well as part of a team.Thrive working in an agile, dynamic working environment.Highly Desirable experience:
Working with or within a school.Experience in using Edval products.Experience in delivering training or workshops to adults.This role will require you to have or obtain a current Working with Children Check.
To become a valued member of our talented team, please apply with your CV and covering letter.
On offer is a January 2025 start date, a competitive remuneration package, WFH model, paid parental leave, increased annual leave entitlements every year, monthly recognition tools, over 400 discounted benefits, and much more... Please note only successful applicants will be contacted about this role.
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