Time & Attendance Officer Job no: 527551 Work type: full time Location: Sydney, NSW Categories: Administration Employment Type: Full- time, fixed term until 31 Dec 2025Remuneration: From $100k-$107k + 17% superannuation & leave loading (dependent on experience)Location: Kensington, NSW (Hybrid work arrangement available) About Us:UNSW isn't like other places you've worked.
Yes, we're a large organisation with a diverse and talented community; a community doing great things.
But what makes us different isn't what we do, it's how we do it.
Together, we are driven to be thoughtful, practical, and purposeful in all we do.The Opportunity:Join the team of dedicated administrators supporting new time and attendance processes implemented across the university.
As a Time & Attendance Officer for Time & Attendance Hub, you'll provide timely and effective support and solutions to stakeholder inquiries in relation to our new centralised timesheet management system (myTimesheet), as well as upholding a culture of compliance by monitoring reports and practices in relation to core time and attendance activities.As a strong communicator, you will be confident in building working relationships to deliver high-level service to stakeholders across our Divisions and Faculties.
This a vital role supporting the effective establishment of our centralised time and attendance solution and upholding robust time and attendance processes and practices.
Your day to day will include: Providing high- quality admin and advisory support to stakeholders across time and attendance activities.Monitoring and reviewing online timesheet submissions and approvals, triaging and resolving errors and non-compliance.Reviewing and managing retrospective payment claims.Investigating and resolving discrepancies or issues related to time and attendance submissions and records.Offering guidance and training for new and existing users in the use of Time and Attendance, policies and compliance obligations.Ensuring the effectiveness of Time & Attendance practices against SLAs and KPIs and participating in process improvement activities.
This role will report to the Time & Attendance Team Leader.Skills and experience summary: We are looking for a detail-orientated and attentive individual with strong administration experience.
Practiced in organising competing priorities, you're comfortable working in a fast-paced and complex in a collaborative and supportive team environment, alongside the following: Commitment to delivering excellent client service.Experience managing and resolving enquiries and providing support to resolve complex queries / escalate as needed.Ability to interpret and advise on policies and to support the resolution of queries and issues.Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels.Strong interpersonal skills with experience in providing effective customer service support that fosters successful working relationships.High attention to details with the ability to process employee information, ensuring relevance and compliance.High computer literacy with the ability to use a range of software applications.
For further information on the role & responsibilities, please refer to the position description found on
