Candidates with proven depth creating solutions with Cisco Unified Communications Manager, VoIP, and PBX will be positioned for success in our organization. The selected candidate will design, build, deploy, and administer large scale voice networks. The engineer will provide support to multiple globally dispersed WAN connected sites. Engineers will be responsible for supporting their solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support. Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, and hardening the solutions to address security and SCAP compliance.Responsibilities:Designs and defines system architecture for Cisco based voice infrastructure and end-pointsIdentifies and resolves technical problems related to the installation, upgrade and daily operations of the customer's globally dispersed VoIP infrastructureMaintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phonesArchitecting solutions within the Cisco family of products that may include: CUCM, IM and Presence, Unity, Meeting Servers, Expressway, Meeting Management, Jabber clientDesign and migration of existing TDM solutions leveraging Session Border Controller technologyDevelop and document voice SOPs for engineers and Knowledge Base articles for end-usersWork with voice providers from other Government agencies and commercial partners to ensure seamless call performanceReviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clientsRequired Skills:Experience with Cisco Unified Call Manager / Cisco Meeting ServerExperience with Cisco Meeting ManagerExperience with Cisco JabberExperience with Cisco Telepresence Management Suite and Cisco Expressways is desiredExperience with the configuration of voice end-point hardwareExperience with PBX technologies is desiredExperience with Avaya Call Management System would be beneficial, but not requiredExperience with TDM and SBCExperience building/managing servers in the AWS (Amazon Web Services) environment is desiredExperience with managing work tasks via tools such as JIRA and ServiceNowSystem configuration based on security guidelines such as DISA STIGsCompTIA Security+ or similar for IAT Level II DoD 8570 certificationEducation: Bachelor's degree in Information Technology or related fieldRequired Experience: 10+ years of related experienceUS Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from
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