About Us Infosys is a global leader in next-generation digital services and consulting.
We enable clients in 56+ countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Short Description: Infosys is seeking to hire an Associate Director of Client Services (ADCS).
In this role, the ADCS will be working with their manager (Director / Senior Director of Client Services) to develop and execute on the account / portfolio strategy, manage client and partner relationships to help drive profitable growth for existing or new accounts.
Location: Perth, WA
Qualifications 10 years + experience in a Middle and Senior-level consulting client-facing role or account manager leadership role Experience of selling to clients in the Utilities and Energy sectors End to end account / portfolio management including account forecasting, budgeting, operations and overall P&L. Strong Client Relationship Management; engage with Head-offs, Director level clients.
Background in managing client engagement in a Global delivery model and drive solutions and financials decisions with offshore teams.
Job Responsibility Identify potential leads and opportunities and objectively qualify them with a view to position Infosys offerings, products, services and delivery competencies.
Define strategies for pursuing the leads and opportunities and work closely with the delivery teams and pre-sales teams in positioning Infosys responses effectively.
Actively drive winning themes and ensure support from all parties involved in positioning best solution(s) to client situations.
Understand the sales and business development objectives and broader region growth strategies and translate them into account plans and strategies.
Consistently meet the set targets of Sales, business growth and profitability.
Build positive relationships with clients, identify upsell and cross-sell opportunities, address customer issues and latent needs.
Handle all the operational details like contract definition, terms and conditions, accuracy of invoices and accounts receivables.
Independently anchor RFP requests and RFI requests from clients and meet stringent timelines to respond.
Required Skills: Strong sales/business development/relationship management/account management experience.
Track record of interacting and building relationships with Head-offs/Directors/CXO level client contacts.
Experience and understanding of operating in a Global Delivery Model for ICT services.
Ability to position industry insights as they pertain to client needs & requirements (with focus on Energy and Utility industries).
Deeply understand their client's business challenges, and provide thought leadership in addressing these issues.
Hands-on experience with proposal creation, leading proposal presentations, negotiations and understanding of contracts/MSAs.
At Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1-866-472-0935.
Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.
In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer."
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