Business Analyst, Service Integrity & Resolution Job Description
Overview
MUFG is a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs.
Since our inception, MUFG has been entrusted by clients to handle sensitive data in a secure and confidential manner.
Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
The purpose of the role is to provide high levels of technical expertise to investigate, analyse and resolve detailed and complex insurance enquiries to ensure a superior client experience.
This includes analysis on key insurance products, business requirements, product development through migrations and enhancements.
The role entails software development skills with SQL, C++, Java, and Python experience on large data sets and requires familiarity working in a software development environment, being able to take a set of data requirements and then design, build, and test to ensure the program meets these requirements.
Key Accountabilities and main responsibilities
Strategic Focus
Assist, participate & investigate data related insurance enquiries.
Design, develop and execute plans to ensure the quality of products are maintained to the satisfaction of our clients as per each Fund business rules and insurance product designs.
Actively seek process improvement opportunities.
Participate in PVT testing for releases and patches as assigned.
Operational Management
Participate in problem solving and collaboration and maintain healthy group dynamics.
Work with Funds, internal / external auditors in delivering components of audits assigned by the manager.
Complete tasks allocated by the lead analyst to prevent, early detect and resolve complex data/product related issues.
Work closely with the resources within the IT area and deliver cost effective solutions that meet client requirements.
Work directly with peers to ensure all insurance enquiries are managed in line with SLA's and each Fund Insurance business rules.
Experience & Personal Attributes
Ability to articulate issues surrounding business, operational, and technical risk management.
Strong superannuation industry knowledge, preferably in insurance.
Proven experience in business analysis within the finance sector.
At least 2 years of experience developing SQL scripts for Oracle or MS Server (Azure) databases.
At least 2 years of experience developing programs in C++, Java, or Python.
Experience in working with large datasets.
Strong MS Excel experience, including VBA for process automation and data analysis.
Hands-on experience using data analytical tools to drive insights and support decision-making.
Proven ability to take strong ownership of deliverables and collaborate effectively with a team of analysts to produce reports that highlight issues or errors in the application of business rules.
Developed organizational and planning skills with the ability to manage demanding workloads, prioritize tasks, and meet strict deadlines.
Exceptional attention to detail, time management, and organizational skills.
Commercially aware, risk-focused, and outcome-oriented.
How to apply
Ready to take the next step in your career?
Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services.
Successful applicants will be required to complete background screening prior to commencement of employment.#J-18808-Ljbffr