Join us in a world where tradition and innovation create a delicious Chocolate experience!
We believe in the individual brilliance of every team member who can create memorable moments for their customers and contribute to a great work environment with their team.
We seek a Retail Store Leader who creates innovative ideas, builds strong connections, and has a preference and passion for working with an international brand.
About the Role:
As our Assistant Store Manager, your role involves supporting the store operations and team of our Lindt Chocolate Shop, which retails a large range of Lindt Chocolate, including takeaway chocolate drinks, coffee, and ice cream.
You will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:
Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience and achieving sales goals.
Delegating, coaching, and leading employees on their daily operations, service, and collaboration.
Assisting with roster and budget management.
Leading from the front with passion and expertise with customers on product knowledge and preparation.
Ordering and receiving deliveries and overall inventory management.
Deploying visual merchandising strategies and promotional changes.
Assisting in developing and leading the team to future successes.
What we would like you to bring:
Demonstrated previous customer service experience in a QSR, retail, or hospitality environment where you have managed your tasks with clear communication, enthusiasm, and passion.
Previous Barista experience is desirable.
An ability to grow your local community and drive return sales and loyalty.
Strong time management skills and the ability to work effectively and independently with deadlines.
Strong rapport-building abilities to assist in leading and coaching a team of Chocolate Ambassadors.
What we can offer you:
An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements, and recognizing your successes.
An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently.
A paid day off on your birthday every year.
Free hot drinks on all working days and a 50% staff discount.
We'd love to get to know you!
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