Job Description
We are a leading global brand.
Home Instead helps with a range of personal and lifestyle needs while providing welcome companionship.
We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population.
Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead, our national network of offices is committed to changing the face of ageing by enhancing the lives of ageing adults and their families.
To us, it's personal.
About this opportunity
The Scheduler will perform a variety of duties in the coordination and scheduling of services for our clients and CAREGivers based in our Bondi Junction office.
Some of the duties our Scheduler will perform include fielding new clients and CAREGiver inquiries, coordinating schedules daily, and supporting any incoming calls in a professional and friendly manner.
Why Join Us?
Birthday Day off Local parking (reasonable cost) Local public transport options A rewarding career where you can make a positive difference in the lives of seniors and their families.
Continued learning and development Wellbeing programs and access to our EAP Key Responsibilities:
Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that, where possible, compatible, regular, and consistent CAREGiver/s are provided.
Monitor shared email for actions and coordinate workflow with the Client Services Team.
Field new client and CAREGiver inquiries over the phone in a welcoming and knowledgeable manner, ensuring relevant processes are followed.
About you:
Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
Be able to learn technologies quickly to interpret and analyze data.
Have strong communication, problem-solving, time management, and conflict-resolution skills with a calm approach to challenges.
Have proficient computer skills, including Microsoft Office and Excel (Logistics background is favorable).
Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
Full working rights in Australia are required.
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