Tideri Jobbörse | Department Of Employment And Workplace Relations | El1 Assistant Service Manager (Itsm Process Manager) | Canberra | Canberra

EL1 Assistant Service Manager (ITSM Process Manager) 15.4% Superannuation and Salary Sacrificing
Reporting to the Director , the Assistant Service Manager (ITSM Process Manager) is responsible for managing a team of process staff working with IT Service Management (ITSM) teams across the Digital Solutions Division to enable and ensure agreed ITSM processes are defined and being used effectively to maximise the sustainability, resilience, and operational availability of digital business systems for DEWR and its customers.
This role offers a unique opportunity to redefine ITSM processes and plays a key role in operationalising these uplifted processes in a large division that supports major digital systems.
You will work to define, support, refine, and quality assure processes across service-based incident management, holistic problem management, and managed and scheduled request and change management across ITSM processes.
You will work to define ITSM processes and orchestrate cross-functional team contributions to these ITSM processes. As part of this role, you will not do incident management, problem management, or any other ITIL process.
You will achieve this by working with others to standardise ITSM processes across the Division, educating IT staff and managers, and monitoring and reporting against agreed processes. You will work closely with ITSM staff and IT management to identify opportunities to continuously improve processes. You will work alongside agile-based delivery teams to ensure operational requirements are considered and delivered as part of technology projects.
Applications
To find out more about the role and to apply for the position, please visit our website.
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