Banking - Retail/Branch (Banking & Financial Services)
Full time
Are you passionate about delivering exceptional customer service and driving business growth?
Join our dynamic team as a Mobile Banker and play a crucial role in enhancing our customers' banking experience.
As a Mobile Banker, you will be responsible for turning contact centre and self-generated leads into satisfied customers by providing great outcomes.
You will engage with Network Partners to generate customers from agreed employer visits, ensuring that every customer interaction is quick, easy, and expertly managed.
In this role, you will thrive on delivering the highest level of service, managing your own portfolio, and meeting activity targets.
You will collaborate with internal partners to support a seamless customer experience and deliver professional messages with a unified business voice.
Your ability to identify prospective customers, manage leads, and achieve application and settlement targets will be key to helping us meet our growth objectives.
About you
You are a customer-focused professional with a proven history of financial services experience.
Your strong ethical belief system and ability to execute business development strategies make you a valuable asset to our team.
You have a sound understanding of credit assessment, lending principles, and whole-of-bank products.
Your excellent communication skills and ability to build strong community relationships set you apart.
You are technically sound in business development principles and have a general understanding of market and competitor developments.
Your knowledge of the governance of Unions and Industry Super Funds, along with your understanding of regulatory acts, will help you excel in this role.
You are a team player who contributes to team meetings, shares knowledge, and actively engages in Network activities.
Join us and be part of a team that is committed to delivering exceptional customer experiences and driving business growth.
Apply now to take the next step in your career as a Mobile Banker!
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Benefits
Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave with no minimum Purchase annual leave Discounted private health insurance plan Employee Assistance Program (EAP) Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index How to Apply
To apply for this role at BOQ Group, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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