Job no: 493775
Work type: Full time fixed-term
Location: Melbourne - CBD
Categories: Ticketing
Play a proactive role in shaping the customer experience at Arts Centre MelbourneConveniently located in the heart of the Arts Precinct near public transportFull-time fixed term parental leave fill role, February to September 2025About the role The Ticketing Systems Specialist will deliver proactive, customer-focussed service to our clients, providing advice and accurately configuring and maintaining ticket builds. In this role, you will utilise your technical expertise to enhance the customer and presenter experience, demonstrate the ability to excel and pivot under pressure, meet deadlines and ensure the completion of event settlements. This is a fixed-term position to support the team during a parental leave period.
Full time, fixed term position (Feb-Sept 2025). Band 3.2 $84,502.00 p.a. plus superannuation. Your Skills and Experience (Key Criteria) Relevant and practical ticketing industry experiencePrevious client management experience and the ability to develop sales and service solutions.High level of attention to detail in a time-pressured environment. Understanding of best-practice ticketing principles across a range of platforms, with the ability to learn and apply new approaches to achieve desired outcomes.Ability to make sound commercial decisions in a busy environment.Demonstrated experience in using customer data to inform future decision making.Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.Skills and experience in the use of Tessitura is an advantage.Dependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.The Customer Growth business unit sits within the Performing Arts Pillar and is responsible for:
The support and delivery of all ticketing solutions for a successful On SaleTicket system management for the organisation through the internal ticketing platform, TessituraThe management of the third-party ticketing relationship and processesThe relationship management with Presenters regarding all things ticketingEnjoy Team Member Benefits As a valued member of our ensemble, you will enjoy:
Complimentary ticketsDiscounts at food & beverage outletsDiscounted commuter benefits and onsite parkingAccess to wellbeing activities and learning and development programsFree access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.Apply Now! Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Friday 29th November 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
Advertised: 15 Nov 2024 AUS Eastern Daylight Time
Applications close: 29 Nov 2024 AUS Eastern Daylight Time
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