PurposeRugby Australia, the governing body of rugby union in Australia, is looking for an experienced Ticketing & Memberships Coordinator to assist with delivering Rugby Australia's ticketing program for the Wallabies, Wallaroos, Waratahs and Brumbies.The role will also support the Wallabies First, Waratahs and Brumbies membership programs and ensure that their members receive the best quality of customer service.
There will also be the opportunity to build and implement new pipeline membership products for emerging rugby markets, with a key focus on schools and junior ranks.Key AccountabilitiesTicketingLiaise with venues and ticket agents to assist with delivering ticket event buildsCollate ticketing requirements from internal departments and external stakeholdersTransact, print and distribute allocationsAnswer enquiries from internal and external stakeholdersProduce venue maps and CADs for distribution to stakeholdersAssist with coordinating marketing requirements with Rugby Australia's marketing and ticketing agentsManage the Ticketing Services inbox and ensure that emails are answered within 48 hoursAssist with game day ticketing operations including box office management, staffing and ticketing agent liaison when it is requiredAssist with developing new programs (when it is required) and initiatives to increase ticketing revenueAssist with managing release backs from various constituents, i.e.
hospitality, partners, travel and other departmentsProvide general administrative supportProvide sales and match reports when they are requiredGenerate and distribute ticket order forms to Rugby Australia's constituentsCoordinate the payment of invoices and purchase ordersAssist with coordinating any travel bookings, meetings, agendas and minutesMaintain the ticketing team's filing systemsMembershipsImplement membership programs to facilitate the delivery of key strategic business objectivesManage the event builds for the membership programWork with key stakeholders to help facilitate the delivery of their strategic plansWork with Rugby Australia's Commercial, Partnerships and Sales teams to achieve and maintain productive, progressive and harmonious relationships with key stakeholders and partnersEffectively use information to determine the financial position of the Wallabies First membership, i.e.
manage and monitor the budget by tracking and approving expenditures (within delegated authority), control costs, validate expenses and anticipate and correct forecasting errorsManage the membership event operations and activities for the Wallabies, Waratahs and Brumbies to profitably strengthen direct relationships with fans, with an emphasis on new emerging markets and retentionResearch, develop and implement a range of membership acquisition, retention/renewal and revenue strategiesAssist with developing new programs (when it is required) and initiatives to increase the member baseDevelop and implement detailed reporting systems to measure program performance of programs and recommend and implement changesCapabilities, Experience & Qualification RequirementsAppropriate tertiary degree or relevant experienceExperience managing membership programs and event ticketing at multiple stadiumsPrevious people management experience with a demonstrated ability to maintain relationships with a diverse group of stakeholdersPrevious experience managing a financial budgetIdeally some knowledge of the Arctics and Ticketek (aspect) systemsExcellent organisational skillsAvailable to travel for domestic game days and when it is requiredAbility to resolve sensitive issues internally and externally at all levelsProcess driven with a superior attention to detailSelf-starter with a proactive attitude
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