Relais & Chateau at Thornbury Castle are seeking a skilled and reliable Maintenance Assistant to ensure the smooth operation of our hotel. You will be working in a unique and beautifully restored Castle, creating truly memorable and exceptional 5* experiences for our guests.
About Us Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Responsibilities: General Building Maintenance: Carry out routine repairs and upkeep, including basic electrical, plumbing and carpentry.Gardening & Grounds Maintenance: Keep hotel grounds, gardens, and outdoor areas well-maintained and inviting for guests.Compliance Testing: Perform regular safety and compliance checks on equipment and installations, adhering to legal standards.Planned Preventative Maintenance (PPM): Follow a maintenance schedule to prevent breakdowns and keep facilities in excellent condition.Emergency Repairs: Respond quickly to maintenance emergencies and guest service requests.Guest Support: Address minor in-room maintenance issues reported by guests, ensuring timely and courteous service.Record Keeping: Maintain logs of all maintenance work, compliance checks, and safety inspections.Minimum Requirements: Proven experience in building maintenance, ideally within a hotel or hospitality environment.Skills in basic electrical, plumbing, and carpentry.Knowledge of gardening and grounds maintenance.Familiarity with health, safety, and compliance regulations.Strong problem-solving abilities and attention to detail.Ability to work both independently and as part of a team.Flexible availability, including weekends.Compensation and Benefits: £25,709 (depending on experience)Full time permanent position – 40 hours, including weekends and emergency call out (enhancement payable)An additional share of service charge and tips every 2 months28-day holiday including bank holidaysAdditional paid day off on your birthdayComplimentary stay at the castle after 3 months' probation period successfully passedTraining programmes via internal & external professionals and access to online training facilitiesStaff and family rates on hotel accommodation and discounts on food and beverageRecognition programmesFree uniform, meals whilst on duty and free parking
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