Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
The Opportunity
Bring together a range of functions that are required, to work together effectively to deliver projects for our customers. In the niche marketplace of Minerals processing, customer satisfaction through meeting commitments and targets is critical. Developing strategies with cross-functional teams to appropriately plan and complete projects on time and within expected margins is key for this role.
You will be the key customer support and interface for your respective projects. Connecting daily with engineering and production for progress tracking and issue resolution to provide clear understanding to customers of their order progress and any requirements from the customer.
Key Responsibilities will include, but not limited to: Collaborate with internal team members and customers, including expectations around quality and on-time delivery and represents the business at project meetings with the customer. Establish and maintain standard project documentation to ensure transparency of status against program requirements and customer demands. Plans, monitors and ensures completion of all activities to ensure targets are met on time for the contracted scope of work. Resolves project issues and any internal roadblocks within allowable project timeframes and providing updates to key team members. Ensures customer satisfaction by managing expectations, trouble shooting and providing accurate and timely reports, updates and financial forecasts. Submit all vendor documentation as required by the project scope and on-time to the customer. Evaluates project results against stated objectives and determines corrective action. Participates in practical process improvement (PPI) projects and activities, using Root-Cause Counter-Measure (RCCM) tools to evaluate gaps or misses in performance and establish sustainable corrective actions. What will you bring to our team: Tertiary degree in Science or Engineering, Project Management certification or equivalent experience. Demonstrated experience setting and achieving goals, managing time, tasks and risks, meeting targets, and multi-tasking. Experience developing strong customer relationships in a dynamic environment, proactively anticipating, understanding and responding to the needs of customers to meet or exceed their expectations. Demonstrated ability to communicate and collaborate effectively across teams and with partners and to motivate and influence. Ability to evaluate relevant facts, data and information to provide accurate reports, problem solve, and suggest workable solutions. Experience using internal systems associated with projects e.g. ERP. Proficiency in appropriate project planning tools and Microsoft applications to communicate targets, critical path activities and responsibilities. Sound knowledge of commercial contracts and terms & conditions. What's in it for you?
We offer competitive salary and benefits with performance related bonus structure, paid parental leave, birthday leave and a recognition and awards program. Growth opportunities as a team member of a rapidly growing global organisation. Access to training and development through Thermo Fisher Scientific's Global University centre. Join an extraordinary team of specialists working together to make a difference for our customers and for our world!
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