Customer Service and Operations Assistant Full-time Are you passionate about delivering top-notch service and ensuring smooth operations in the fast-paced world of shipping? Transam Argosy is part of the Neptune Pacific Direct Line (NPDL) group which includes a network of shipping agencies throughout the South Pacific. NPDL is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific's top shipping and logistics companies to support the full supply chain of our customers in the region.
Here is some of what you will be doing: Customer Service: Manage the booking process for sea freight imports and exports, including documentation, invoicing, and notifications. Maintain accurate customer databases for smooth operations. Track and analyze customer data to ensure we meet targets. Advise customers on cargo requirements. Coordinate cargo flow with consignees, transport, and regional authorities. Update relevant teams on vessel movements and oversee clearance with Port Authorities. Provide sales reports and statistics. Offer competitive quotes to Australian customers for imports and exports. Support customer visits with the principal. Operations Support: Prepare and send documents before vessel arrivals. Confirm labor needs with the Operations Manager. Assist with vessel supplies, repairs, and labor arrangements. Keep stakeholders informed on operations and schedules. Additional Duties: Handle ad hoc tasks as needed. Here's what you'll bring to the table: Bachelor's Degree preferred. Experience in fast-paced, regulated environments. Knowledge of import/export sea freight processes. Familiarity with Cargowise or Interport is a plus. Strong work ethic, organizational skills, and attention to detail. Proficient in Microsoft Office and inventory systems. This is a full-time permanent role based in Norfolk Island. Flexibility is required at times to work extended hours including weekends and public holidays. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.
Our NPDL Contribution: Opportunity for development and internal mobility. Wonderful Giving - allows you to donate company money to causes of your choice. Wonderful Neighbour - spend a day in the community helping with various service projects. Company focused on wellness and health. Ready to make a difference in shipping? Apply today and be part of our team!
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