Customer Success Representative
Weir Motion Metrics
Perth, Australia
Hybrid
Purpose of Role:
As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong relationships with the customer base by consistently delivering and demonstrating value through Weir Motion Metrics' offerings. As part of this role, you will be engaged with delivering value to our customers around the world, which will include travelling occasionally to meet them in-person.
Key Responsibilities:
Establish and nurture strong relationships with our customers to understand their needs and goals. Act as a product and process improvement expert, focused on leveraging Motion Metrics offerings and industry knowledge into success for our customers. Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices. Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes. Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis. Curate customer feedback to identify trends, areas for improvement, and business expansion opportunities. Travel to client sites when required. Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture. Job Knowledge/Education and Qualifications:
Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above. Mining operational experience inside the mine-to-mill chain, including but not limited to drill & blast, load & haul, and fixed plant operations. Post-secondary education in mining, business, engineering, technology, or equivalent. Experience in a customer-facing role, preferably in customer success, account management, or customer support. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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