The Ward Team | Live Chat Agent

Job Title: Live Chat Agent
Description: We are seeking enthusiastic and customer-focused individuals to provide real-time support to customers through online chat, ensuring an excellent customer experience by resolving inquiries efficiently and professionally.
Key Responsibilities: Customer Support: Engage with customers via live chat to address inquiries, resolve issues, and provide information about products or services.Problem Solving: Identify customer needs quickly and deliver accurate and effective solutions.Technical Assistance: Assist customers with technical support queries, including troubleshooting and navigating systems.Documentation: Accurately document customer interactions and escalate issues when necessary.Product Knowledge: Stay updated on company products, services, and policies to provide informed responses.Team Collaboration: Work closely with other team members to improve service quality and share feedback for continuous improvement.Qualifications: Excellent written communication skills: Focus on grammar, spelling, and clarity.Strong typing skills: Minimum speed of 40 WPM required.Ability to handle multiple chat conversations simultaneously:Customer service experience: Preferred but not required.Proficiency in navigating online tools and systems:Availability to work flexible hours: Including evenings, weekends, and holidays as needed.What We Offer: Competitive hourly pay:Flexible scheduling options: Full-time and part-time opportunities available.Remote work environment:Opportunities for career growth and skill development:Paid training and ongoing support:Estimated Salary: $15-$20 per hour based on location and experience.