Associate Customer Success Manager Apply locations: Eight Mile Plains, Queensland, Australia
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR101032
First Things First - What We Can Offer You
Ground-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Second-to-none product training Opportunities for growth, development and career progression Fun team camaraderie and events Paid volunteer leave days Public holiday exchange And a range of other fantastic benefits!
The Job
The Associate Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilization of products, and ultimately ensure the long-term success of customers.
What You'll Do
Assist the Customer Success Managers to: Maintain regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Proactively contact the customer and help them through the initial Simpro go-live.
Guide the customer throughout the Simpro journey and facilitate all resources offered.
Identify inefficiencies between the customer and their software, inefficiencies with workflows, and assistance with updating customers on additions to the software.
Drive customer satisfaction through a number of support and account-based activities, including supporting customers (phone, site calls, emails).
Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro.
Understand customer issues and capitalize on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You'll Bring
Experience in a customer-facing role.
Good customer service skills and a desire to deliver the best for our customers.
Excellent listening skills and the ability to build trust and rapport with stakeholders at all levels.
Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
Be tech-savvy and have the desire to learn, and the ability to convey technical topics with simplicity.
Ability to work effectively under pressure and to perform well in a team dynamic.
Core values required of all Simpro, AroFlo, BigChange & Clockshark employees:
While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude, and compatibility.
Our culture and core values are very important to us:
We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & Clockshark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.
We embrace and support cultural diversity and Equal Employment Opportunity.
Aboriginals, Torres Strait Islanders, and minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
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