This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across the Sydney Metropolitan area to deliver efficient and quality services to our Members. You will also lead the strategic alignment of service delivery operations and further strengthen the Organisational brand through your management.
We have a 3-month full-time secondment/contract opportunity available looking after the Newcastle region. You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.
Your responsibilities will encompass:
Manage all performance or behavioral issues that arise using coaching, counselling, and performance management techniques to resolution. Ensure alignment of objectives and activity across the team. Support in developing and maintaining effective industrial relationships with local Union Representatives. Support with the operational day-to-day Service Delivery related activities. Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities. Act as the first point of contact for all safety incidents and response. Implement and manage Quality Assurance activities. What you'll bring: Experience in managing service delivery operations within various industries. Demonstrated experience in managing diverse, field-based teams especially through change and in providing effective performance feedback. Highly developed capability in building and motivating teams and exceptional communication skills. Skills in negotiation, handling crucial conversations, and facilitating resolution. Proven experience of business acumen and front-line implementation of strategic plans. Ability to foster stakeholder engagement and relationship development. Obtain a valid NSW Driver's License for regular local travel. What's in it for you? To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
Complimentary myNRMA membership including discounts on car, travel, fuel, groceries, movie tickets, fashion, attractions, restaurants, and much more. Employee referral program where you may be eligible for a referral payment of up to $2,000. Opens the door to other potential opportunities across the NRMA Group. Know you belong: At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting, and celebrating the diverse voices of our employees. From First Nations peoples to gender, age, ethnicity, sexual orientation, and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.
While we continue to commit to an inclusive, equitable, and diverse workplace, we are proud of our key achievements to date:
We made the 2022 AFR Boss Best Places to Work List. Recognised by Reconciliation Australia for our 'Stretch' Reconciliation Action Plan. Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025. Certified as a Family Inclusive Workplace. Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer. If you are ready to join a high-performing team and make a real difference, we can't wait to hear from you! Apply today!
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