Test Center Manager - Melbourne, Victoria, AustraliaWorkplace Type: On-site
Job: TESTING CENTER
Schedule: FULL_TIME
Description: Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career; we are now hiring for a Test Center Manager to join our team in Melbourne, VIC.
Summary: The Test Center Manager is responsible for administrating all aspects of day-to-day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible for recognizing and identifying potential improvement areas and acts as the "go-to" person at the test center when the Regional Manager is not immediately available.
CORE COMPETENCIES Detail OrientedCommunication SkillsProblem SolvingCustomer FocusEthics and ValueSCOPE AND IMPACT OF JOB Working closely with Test Administrators and the Lead Test Administrator in the test center, the Test Center Manager takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: Five years customer service experience requiredExposure in a testing environment strongly preferredExperience with Microsoft Office and Windows applications requiredSkills, Knowledge and Abilities: Strong written and oral communication skillsAbility to communicate both technical and functional informationAbility to work independentlyAbility to handle a reasonable amount of stressStrong attention to detailAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipmentOther (license/certification): Annual Pearson Professional Centers certification for Test Administrator requiredMust pass re-certification annuallyPRIMARY RESPONSIBILITIES Operational AdministrationAssure equipment is operational and test stations are free of extraneous materialsReview transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodicallyCommunicate and work with VSS technical support to investigate and fix technical issuesPerform daily site opening and closingHelp to ensure a clean, professional, quiet testing atmosphere in the centerCustomer ServiceReview test roster and prepare for candidates including those for special accommodation preparationCheck in candidates and verify identificationsExplain the test process brieflyHelp candidates to place all personal belongings in a personal lockerEscort examinee to assigned test stationHelp the examinee begin the tutorial/testAnswer any questions before the timed portion of the test beginsRecord and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate, or the testing center itselfPrint the test results after the candidate completes the testQuality Assurance and Continuous ImprovementEnsure adherence to the Pearson Professional Center quality and security measuresRecognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedScreening Test Administrator job applicantsReview TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlinesSubmit draft of site staffing schedule to Regional Manager on a weekly basisVerify correct staffing levels and notify Regional Manager of any and all staffing issuesAssist with training and coaching new hiresManagement SupportServe as the contact point for building management, site security, deliveries, vendors, etc., and escalate to Regional Manager when appropriateTake authority to act on behalf of the RM in operations and personnel issuesOversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriateOther duties as assignedWORK ENVIRONMENT AND CONDITIONS Physical requirements: Be comfortable to work in a quiet testing environment.
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow, and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
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At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: https://plc.pearson.com/.
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