Tesco Shift Leader - Days - Thornbury Superstore

About the role

Availability Window
The table shows the periods of time in the week we'd like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Our Shift Leader rate of pay starts from £13.28 an hour; this increases to £14.01 for stores inside the M25 but excluding London Boroughs and is £14.21 for stores within Inner London – London Boroughs. Additional payments may also apply depending on location and skills.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you'll:

Work in a fast-paced retail environment, with bags of variety
Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
Be there for customers, listening to them and helping to make sure they leave the store with what they came for
Look for ways to improve service, including coaching your colleagues and giving feedback to the team
Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.



You will be responsible for


Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community and charity events
Contributing to a great team atmosphere, that's inclusive of everyone
Providing great customer service, by listening to our customers and putting them first in everything you do
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
Following health and safety routines and procedures, and ensuring colleagues do the same
Recognising and celebrating colleagues within the team who are providing great service




You will need


To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
To be comfortable taking the lead, and overseeing the store in the absence of your Manager
To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
To be motivating, so you can inspire your team to deliver beyond expectations
To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day




What's in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco
Your voice matters, and we'll always welcome and listen to your ideas and opinions
We put your wellbeing first, and support is always available if you need it
Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company

Our benefits include:

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends – save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life's moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.




About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com



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