Airport Development Group (ADG) owns and manages diverse infrastructure assets across the Northern Territory including airports, hotels, aviation, and commercial buildings. Investing, developing, and managing long term infrastructure to grow the Territory and Northern Australia.
The primary objective of the Terminal and Customer Experience Coordinator is to co-ordinate the day-to-day administration of Terminal operations, commercial, airport car parking facilities and ground transport activities and support the Terminals team to provide quality of service to customers of the airport including administrative support where necessary.
Terminal & Customer Experience Coordinator
We are seeking a highly organised and customer-focused professional to join our airport operations team. You will play a key role in ensuring smooth operations across our terminal facilities. If you enjoy variety, working collaboratively with stakeholders, and providing excellent service, this could be the perfect opportunity for you.
In this position you will:
Work closely with the Terminal Operations Manager and wider airport operations team on contingency planning and risk management
Liaise with airlines, law enforcement, and other agencies on operational and security matters
Coordinate day-to-day terminal procedures in line with legislation and policies
Provide input into airport redevelopment projects
Oversee terminal contracts and drive performance improvements
Deliver on customer service initiatives and strategy
Manage the airport's car parks operations and systems
Respond to commercial property tenant queries and liaise with contractors
Coordinate facilities requests and minor works applications
Ensure WHS, environmental, and regulatory compliance
Maintain accurate records in various systems
Process invoices and monitor costs
Provide support to team members as needed
To be successful in this position you will have:
Strong customer service skills gained ideally in a retail or transactional role
An understanding of basic accounting principles
Excellent verbal and written communication abilities
Strong organisational and time management skills with great attention to detail
Experience maintaining administrative systems and data
The ability to work independently and meet deadlines
An aptitude for developing proficiency with new systems
Problem solving skills and the ability to resolve issues
Eligibility for an Aviation Security Identification Card
A current NT driver's license or the ability to obtain one
It would be advantageous if you also have:
Knowledge or experience in property/facilities management
Familiarity with parking management systems
Experience with Technology One or similar systems
SharePoint experience
Exposure to Progen or related contract management tools
This is an exciting opportunity to play a key coordination role within a dynamic airport environment. If you have the required skills and experience, we encourage you to apply today!
ADG offers a competitive salary with a range of benefits including:
Professional, diverse and modern workspace
Employee Health & Wellbeing initiatives including a living well rebate
Free car parking facilities
Airport vendor employee discounts
Flexible working options
Additional 5 days bonus leave
Employee events, awards and recognition initiatives
ADG is a collaborative, challenging and exciting place to work with an evolving portfolio. If you enjoy a challenge and possess a blend of operational, administrative, and customer service skills we'd love to hear from you.
Closing date for this position is 15th November 2024.
Note: Screening may commence prior to closing date.
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