Tenancy Support Coordinator Location: Darwin, NT Time Type: Full Time Posted On: Posted Yesterday Job Requisition ID: JR102633 Contract: Max Term Contract until October 2025 Salary: $87,138 + Super + Salary Packaging Benefit Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Your Opportunity Partner with our dedicated team at Mission Australia Housing and contribute to the transformation of lives through person-centered, strengths-based support coordination. As the Tenancy Support Coordinator, you'll be pivotal in providing tailored tenancy education and pathways to specialist services for our tenants, addressing challenges impacting their tenancy, stabilizing their living situations, and fostering independence. Your Key Responsibilities will be to: Receive and respond to referrals from a joint referral team. Conduct home visits and risk assessments. Collaborate with tenants to create tailored support plans and identify necessary supports. Assist tenants in transitioning to independence or other services. Maintain accurate tenant files and complete required documentation. Stay updated on relevant tenancy laws and guidelines. Provide various forms of support to tenants and participate in quality assurance efforts. Report incidents and hazards promptly. Build positive relationships with tenants and external stakeholders. Work with the team to develop innovative strategies for improved outcomes. Engage in community activities benefiting tenants and the wider community. Valid Driver's License. Requirements for Success Degree in Community Services with at least one year's experience or Associate Diploma with relevant experience or less formal qualification with substantial years of relevant experience. Previous experience in housing is preferred. Understanding of the challenges faced by individuals at risk of homelessness. Excellent knowledge of local services available around the Darwin area. Ability to work empathetically, employing a strengths-based approach to develop personalized support plans and engage in collaborative problem-solving with tenants, families, and other service providers. Exceptional listening and interpersonal skills, with a capacity to establish and nurture relationships with diverse individuals and stakeholders. Strong written and verbal communication skills. Capacity to maintain accurate and current records. Excellent organizational, administrative, and computer proficiency. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application. If you live with disability and require support to submit your application, please email ******. Your Benefits Rewarding work – every day you know you're making a real difference. Not-for-profit salary packaging, reducing your tax. Free external, confidential counselling and access to chaplaincy support. Volunteering opportunities. Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. How to Apply Click 'Apply' and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.
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