Job Category: Community Services and Development, Property & Real EstateJoin us and share our Vision:'All people affordably housed in neighborhoods that support life opportunities'Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.Job DescriptionJoin a dedicated, friendly team who really care about the work that we do for the people we house. You will work very closely with a dynamic team of Tenancy Assistants and Tenancy Officers. We pride ourselves in our collaborative work which focuses on the provision of person-centred tenancy management.The Tenancy Officer role is to provide a person-centred tenancy management service for a portfolio of Housing Choices WA properties. Based in Mandurah and Peel region, we offer high quality customer service and ensuring compliance, and protection of the property asset, whilst operating within a supportive landlord model.As a Tenancy Officer, you will be an integral part of the team. Duties revolve around the management of a portfolio of Housing Choices WA tenancies, offering high quality customer service and ensuring compliance, and protection of the property asset, whilst operating within a supportive landlord model.Desired Skills and ExperienceWhat you'll bring:Demonstrated knowledge and understanding of property management practices and principles, including the Residential Tenancies Act, inspection processes and property maintenance requirements.Strengths in customer service, particularly strong communication and negotiation skills, and a proven ability to find solutions to complex problems and work effectively with clients and stakeholders.Well-developed organisational skills to manage workload and competing priorities.Previous experience working in a team environment and willingness to provide assistance and support to other team members and contribute to a positive team environment.A current Western Australian driver's licence.What we offer in return:Flexible working arrangementsSalary Packaging for living expenses, meal, and entertainment expensesRecognition programSalary Continuance Insurance16 weeks paid parental leavePlease note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)Agree and comply with Child Safety policies and proceduresProvide a current driver's license and willingness to travel across Housing Choices' locations, if and as required.Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you.We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.
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