time left to apply End Date: December 17, 2024 (12 days left to apply)
job requisition id JR-10132085
Employment Type Permanent
Closing Date 16 Dec 2024 11:59pm
Job Title Center Manager
Job Summary As a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond. Your success in this role is built on providing exceptional project leadership and guidance to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel, Telstra, our vendors and most importantly our customers.
Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
As a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond. Your success in this role is built on providing exceptional project leadership and guidance to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel, Telstra, our vendors and most importantly our customers.
Key Responsibilities Strategic & Market Leadership Lead the development and execution of the annual business plan for TBTC to exceed the customer and financial targets. Manage the growth, sales, expenses, inventory and results and report on TBTC performance within the TBTC Leadership Team operating rhythm. Manage profitability and contribution of the region and proactively identify and address any gaps. Drive Market Leadership within the TBTC geo zone to increase local community engagement, media and marketing and other specific campaigns. Work closely with indigenous community and rural business customers and develop long term strategic relationships that fit their specific needs. Work closely with the Telstra Regional Australian Team to ensure Telstra is embedded in local communities and support brand engagement activities. Support national marketing campaigns at a local level and leverage market knowledge to ensure elements such as centre design and visual merchandising maximise performance and provide consistent experiences for our business customers. Identify and advise Telstra Channel Team SLT on market trends, competitor activities and recommend appropriate action to ensure the business is best equipped to succeed and grow. Establish and maintain effective relationships with our strategic vendor partners. Sales & Operational Work with the TBTC Senior Operations Lead to monitor and analyse compliance against Telstra operating standards and processes, conduct regular audits, stock takes and manage risk and performance to drive consistency and improve operational excellence. Work with the TBTC Senior Sales Lead to drive effective implementation of agreed sales model and ensure engagement and participation in TBTC Channel change/launch activities. Lead and resolve complex conduct-related investigations. Act as a point of escalation for complex customer issues or CEO-referred customer complaints. Research, analyze and apply competitor insights to ensure our processes, frameworks, governance, and controls remain best practice. Ensure regular check ins to ensure all team members are Doing Good Business Responsibly. People Leadership Create a safe and engaging environment where the team are motivated and empowered to thrive. Role model the Telstra code of conduct and flexible workplace practices. Facilitate and participate in weekly team meetings to communicate key information and to seek feedback. Lead, coach and mentor the Senior Sales & Operations Leads and provide insights and advice on ways to empower their teams. Promote staff development through training and ongoing career development. Provide direction to the team and help them set SMART performance goals and development plans that enable them to achieve sales & customer experience targets. Conduct regular fortnightly one to one performance conversations and team skip meetings as required. Ensure consistent talent management and succession planning to drive sustained performance. Lead a high performing team and embrace agile principles in line with Telstra's T25 strategy and long-term commitments. Build a sustainable and environmentally supportive business in the local community. About You Broad sales experience Extensive leadership skills Solid experience driving sales and service outcome Building a culture of delivery and sales on service targets Strong experience in coaching, leading and developing people When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
About Us We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment Support We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
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