Telephone Information and Referral (TIR) OperatorAbout Us Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. To finding more about our values, benefits and employee experience! Watch this Video
About the Role We are currently accepting applications for multiple Telephone Information and Referral (TIR) Operator positions, commencing on 3rd June 2024. Details of the role are as follows:
Permanent full time37.5 hours per weekLocated at Eight Mile Plains venue$32.37 Hourly rateCommencing on 3 June 2024The purpose of this position is to handle inbound calls and provide quality information to clients, book appointments for appropriate services within RAQ, or refer them to relevant external service providers.
We operate a hybrid work environment and require the flexibility of being able to work in the centre and also working from home.
Rotating rosters are across the service hours of 8am-8pm Monday to Friday and a rotational Saturday 9am-5pm where required.
The key responsibilities of this position include: Assessing a client's needs in order to make appropriate referrals and bookings.Recording enquiries in the client information system/s and maintaining statistical recordsProvide information about RAQ services, as well as other services available in the communityContributing positively to the achievement of continuous improvementAttending to crisis calls including referring callers to the nominated counsellor, or partner service.What you will need to succeed: Have an interest in Human ServicesDemonstrate resilience and empathyExcellent communication skills - including listening, written and verbal skillsTech savvy - experience with MS Office Suite essential (Word, Outlook)2+ years' experience in customer serviceHave a can-do attitude and a willingness to play a positive role in a very busy team What We Can Offer You The annual salary is being offered $63,125.32, plus superannuation. We offer our employees as follows:
Work-life balanceAdditional annual leave over the Christmas period, annual leave loading and study leaveA supportive team environment and opportunity for professional developmentSalary packaging options available of up to $15,900, which will significantly increase the value of take-home payPaid parental leave and additional benefits such as medical insurance discountsHow to Apply If this sounds like you, Applications can be submitted by clicking the Apply Now button.
Please note that we will be reviewing applications as they're received, so we encourage you to submit your application before closer to advertisement.
Applications close at 4 pm on 16 May 2024 2 May 2024Eight Mile Plains Queensland, Australia
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