As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.We are looking for a passionate and talented Network Development Engineer to join us to innovate on the telecom infrastructure that is fundamental to modern contact centers in the cloud. You will play a crucial role in developing the next generation telecom infrastructure, and own the design, and deliver scalable and resilient systems while maintaining a constant customer focus.We are seeking a Telecom/VoIP engineer with a deep knowledge of SIP protocol, Networking and Linux/UNIX expertise to help us support and expand Amazon Connect's telecom infrastructure.Key job responsibilitiesTelecom Architecture. Conceptualize, design, build, deploy and maintain Amazon Connect's next generation telecom infrastructure.Experience. Provide telecom expertise to help drive business decisions.Lead/mentor other engineers. Collaborate with teammates and partners to comprehend their obstacles and assist in finding solutions.Telecom Carrier Peering. Integrate new telephony providers to expand Amazon Connect's telecom infrastructure and delight customers.Automation. Work closely with our automation teams in defining the tools that allow us to scale at higher volume.Documentation. Produce and review documentation and process regarding telecom network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.Minimum Requirements4+ years of major internet routing protocols experience4+ years of working in a Linux/Unix environment experienceBachelor's degree or 5+ years of relevant experience in a large scale environment4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.Fluency in written and conversational Chinese Mandarin and English is essential.1+ years of automation scripting using Python, Bash, Shell and/or Perl experience4+ years of experience with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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