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Telecom Engineer - Amazon Connect, Amazon Connect, TelecomSector: Engineering
Role: Professional
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
As part of the AWS Solutions organization, we have a vision to provide business applications that are used by millions of companies worldwide to manage day-to-day operations.
We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions that solve enduring business challenges.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.
With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes.
We are looking for a passionate and talented Network Development Engineer to innovate on the telecom infrastructure fundamental to modern contact centers in the cloud.
We are seeking a Telecom/VoIP engineer with deep knowledge of SIP protocol, Networking, and Linux/UNIX expertise to help support and expand Amazon Connect's telecom infrastructure.
You'll join a diverse team of network, systems, and software engineers working to make our telephony platform more efficient and reliable.
Key job responsibilities Telecom Architecture: Conceptualize, design, build, deploy and maintain Amazon Connect's next generation telecom infrastructure.Experience: Provide telecom expertise to help drive business decisions.Lead/mentor other engineers: Collaborate with teammates and partners to comprehend their obstacles and assist in finding solutions.Telecom Carrier Peering: Integrate new telephony providers to expand Amazon Connect's telecom infrastructure.Automation: Work closely with our automation teams in defining the tools that allow us to scale at higher volume.Documentation: Produce and review documentation regarding telecom network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.BASIC QUALIFICATIONS
- 4+ years of major internet routing protocols experience
- 4+ years of working in a Linux/Unix environment experience
- Associate's degree
- 4+ years hands-on experience in telecom network design, focused on SIP protocol, VoIP technologies, and telecom network operations.
PREFERRED QUALIFICATIONS
- 1+ years of automation scripting using Python, Bash, Shell, and/or Perl experience
- 4+ years of experience with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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