Telecom Engineer - Amazon Connect, Amazon Connect, TelecomAre you inspired to work with a team that launches products with direct and massive impact on Amazon's customers?
Are you excited to join one of the fastest growing and most exciting AWS services?
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.
Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience.We are looking for a passionate and talented Network Development Engineer to join us to innovate on the telecom infrastructure that is fundamental to modern contact centers in the cloud.
You will play a crucial role in developing the next generation telecom infrastructure, and own the design, and deliver scalable and resilient systems while maintaining a constant customer focus.We are seeking a Telecom/VoIP engineer with a deep knowledge of SIP protocol, Networking and Linux/UNIX expertise to help us support and expand Amazon Connect's telecom infrastructure.
Our technology is quite unique in that we built most of our equipment, and therefore we are looking for someone who is not afraid to work under the hood of a SIP endpoint system.This team is a great fit for you if:You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers.You'd like to be directly responsible for solving real customer problems.Your passion for learning drives you to take on new challenges.You want to have fun, surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.Key job responsibilitiesTelecom Architecture: Conceptualize, design, build, deploy and maintain Amazon Connect's next generation telecom infrastructure.Experience: Provide telecom expertise to help drive business decisions.Lead/mentor other engineers: Collaborate with teammates and partners to comprehend their obstacles and assist in finding solutions.Telecom Carrier Peering: Integrate new telephony providers to expand Amazon Connect's telecom infrastructure.Automation: Work closely with our automation teams in defining the tools that allow us to scale at higher volume.Documentation: Produce and review documentation and process regarding telecom network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.Minimum Requirements:4+ years of major internet routing protocols experience4+ years of working in a Linux/Unix environment experienceAssociate's degree4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.1+ years of automation scripting using Python, Bash, Shell and/or Perl experience4+ years of experience with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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