The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.The successful candidate will provide operational support (on-site and remote) to Queensland Health sites as required.Role responsibilities:Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.Work within procedures for the maintenance and support of one or more technical domains – refer Appendix 1.Provide excellent customer service by applying effective organisational and communication skills.Assist in meeting enterprise service levels by applying eHealth incident management processes.You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience:Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.Ability to identify and resolve ICT related problems within defined Service Level Agreements.Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.Specific Working Conditions:It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment:measles, mumps, rubella (MMR)varicella (chicken pox)pertussis (whooping cough)hepatitis BParticipating in on-call arrangements may be a requirement of this position.Appropriate remuneration under the Award will apply.Reasonable travel as negotiated may be a requirement of this position.An open 'C' class driver's licence is desirable.Benefits of working with eHealth Queensland:By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:Competitive salary + generous superannuation and leave loadingFlexible working arrangementsCareer training and developmentTo apply for this exciting opportunity, submit your resume and a one-page cover letter online today.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Applications will remain current for a period of up to 12 months and may be considered for other vacancies.
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