Technical Writer (Contract) - Melbourne or San FranciscoAPAC
Technical Writer
(POS, SaaS)
About ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences.
ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more.
We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 100+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business.
We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story.
But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!
About the Role We are seeking a passionate Technical Writer to aid our global Support team and Learning Experience teams.
Bringing previous experience working with Point Of Sale (POS) Payments or within a SaaS company, you will be responsible for improving and creating technical content on our help center for our customers.
As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed upon processes and ensure you regularly communicate with the wider team.
What You'll DoDraft How to and Technical Troubleshooting content for our Help CenterWork with our Support team to understand the problems that customers are facing aDevelop resolution guides for efficient problem-solving and how-to articles on the ROLLER Help CenterWork closely with our AWESOME team to ensure our customers have remarkable experiencesConvert complex technical concepts into clear, concise, and user-friendly documentation.
About YouYou must have 2 years of experience working in a similar role within a SaaS or POS Payments business, preferably 1 - 2 years experience with the Roller PlatformWhilst the role is remote, if you do live in Melbourne, Australia we ask that you come to the office 2 days a week and/or comfortable working that timezoneFormal IT qualifications, bonus if you have a bachelor's degree in a related fieldExperience using ticketing systems - we Zendesk and Salesforce Service CloudTroubleshooting experience working with payments systems as well as API'sYou will be very tech-savvy and able to pick up new tools very quicklyWilling to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environmentYou have demonstrated experience with troubleshooting methodologies and implementing them in your workflowExcellent customer service skills; demonstrated experience is a must!High level of organizational skills and time management skillsStrong attention to detailThis is a 6-month contract role, ideally based in Melbourne, Australia, or San Francisco, California.
California: Targeted salary range is $100,000 USD.
You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.We offer a work from home allowance to set your new workspace up!4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly.
Regular events and social activities, fundraising & cause-related campaigns... you name it.
We're willing to make it happen!Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carersHighly flexible work environment with an All Access pass to WeWork depending on your locationWork with a driven, fun, and switched-on team that likes to raise the bar in all we do.Individual learning & development budget plus genuine career growth opportunities as we continue to expand!Apply for this job*
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Are you familiar with writing technical documentation for customer support, such as resolution guides and troubleshooting articles?
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