Location: Perth, Australia
Contract: Permanent, full-time
Reports to: Product Manager – EFFECTS and RISKCURVES
Interview date: TBC
Send CV and cover letter to:
Role PurposeAs a Technical Writer – Content Specialist at Gexcon, you will play a pivotal role in ensuring our users fully understand our software products' features and capabilities.
You'll be responsible for developing high-quality documentation and educational content that supports our diverse user base.
Your work will help users navigate our software applications with ease, enhancing their overall experience.
YouTo be successful in the role, you must have the following:
Proven experience in technical content creation within the software industry.Educated to degree level in a Science, Technology, Engineering.Preferably with knowledge of the process safety industry, including safety concepts related to fires, explosions, and toxic hazards.Exceptional verbal and written communication skills in English.Highly motivated, energetic, and results-oriented.Commercial Mindset: Able to work independently with a commercial mindset.Customer-Oriented: Passionate about creating content that enhances user experience.Team Player: Collaborative with a good sense of humour and able to work well with others.The RoleThe responsibilities include:
Documentation Creation: Produce comprehensive, detailed documentation that meets industry standards and aids end-users.Content Strategy: Develop and implement content strategies for new product features.Stakeholder Collaboration: Work closely with internal teams to understand product requirements and translate them into user-friendly content.Educational Content: Create blogs, knowledge base articles, e-learning materials, tutorial content, and videos to showcase software features.Technical Writing: Write software release notes, technical guidelines, and instruction manuals.Webinars and Videos: Develop and deliver webinars and "how-to" videos to support user education.Content Maintenance: Ensure all external product documentation is current, accurate, and properly versioned.User-Centric Approach: Simplify technical jargon into clear, understandable language for diverse audiences.The RewardsOpportunity to be part of a growing organization of highly specialised colleagues, aligned with Gexcon's core values of trustworthiness, sharing and agility.
A collaborative and positive working environment.Active encouragement and support to continue with further education and personal development.An opportunity to receive training for Gexcon's software and bespoke services.A healthy work-life balance, flexible working, a positive work environment, and most of all to have fun with your peers as we conduct our business as a collaborative group of like-minded individuals.Competitive salary.Other attractive secondary benefits.At Gexcon, we are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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