Reports to: Product Manager – EFFECTS and RISKCURVES
As a Technical Writer – Content Specialist at Gexcon, you will play a pivotal role in ensuring our
users fully understand our software products' features and capabilities. You'll be responsible
for developing high-quality documentation and educational content that supports our diverse
user base. Your work will help users navigate our software applications with ease, enhancing
their overall experience.
About GexconGexcon was founded in 1987 as a consulting brand of the Christian Michelsen Institute. In 1998, Gexcon was established as an independent company providing advanced safety engineering software, consulting, and fire and explosion testing services.
Gexcon continues to build on the knowledge and expertise acquired for more than 50 years of involvement in R&D and large loss incident investigations, such as Buncefield, Piper Alpha, TWA 800, and the P-36 platform.Gexcon has since become a world-leading company in the field of safety and risk management and advanced dispersion, explosion, and fire modelling.
Today, this Norwegian Company is headquartered in Bergen, Norway, and operates globally from offices based in Australia, China, France, India, Indonesia, the Netherlands, Sweden, Norway, the UAE, the UK, and the USA.
YouTo be successful in the role, you must have the following:
Proven experience in technical content creation within the software industry.Educated to degree level in a Science, Technology, EngineeringPreferably with knowledge of the process safety industry, including
safety concepts related to fires, explosions, and toxic hazards.Exceptional verbal and written communication skills in EnglishHighly motivated, energetic, and results-oriented.Commercial Mindset: Able to work independently with a commercial mindset.Customer-Oriented: Passionate about creating content that enhances user experience.Team Player: Collaborative with a good sense of humour and able to work well with others.The RoleThe responsibilities include:
Documentation Creation: Produce comprehensive, detailed documentation that meets
industry standards and aids end-users.Content Strategy: Develop and implement content strategies for new product features.Stakeholder Collaboration: Work closely with internal teams to understand product
requirements and translate them into user-friendly content.Educational Content: Create blogs, knowledge base articles, e-learning materials, tutorial
content, and videos to showcase software features.Technical Writing: Write software release notes, technical guidelines, and instruction
manuals.Webinars and Videos: Develop and deliver webinars and "how-to" videos to support user
education.Content Maintenance: Ensure all external product documentation is current, accurate, and
properly versioned.User-Centric Approach: Simplify technical jargon into clear, understandable language for
diverse audiences.The Rewards Opportunity to be part of a growing organization of highly specialised colleagues, aligned with Gexcon's core values of trustworthiness, sharing and agility.
A collaborative and positive working environmentActive encouragement and support to continue with further education and personal development.An opportunity to receive training for Gexcon's software and bespoke servicesA healthy work-life balance, flexible working, a positive work environment, and most of all to have fun with your peers as we conduct our business as a collaborative group of like-minded individuals.Other attractive secondary benefitsAt Gexcon, we are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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