Career Area:
Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Purpose: Provide effective training and evaluation to customers, dealers, internal personnel and varied audiences to support and promote the sale of Caterpillar products and services with a specific focus on MineStar Command for Hauling. Support development and execution of global office and operator training programs.
Provide effective training and evaluation to customers, dealers, internal personnel and varied audiences to support and promote the sale of Caterpillar products and services with a specific focus on MineStar Command for Hauling. Support development and execution of global office and operator training programs.
Job duties include but not limited to Develop curriculum for training courses based on objectives established for the various training programs, including development of course modules, appropriate training materials, and assessments.
Stay current with 1-2 product families to be able to provide instruction re: operation and application techniques, as needed.
Be liaison with SMEs (Subject Matter Expert) as required to build training materials.
Demonstrate safe practices, features, capabilities and operation of technology products.
Participate in courses and / or demonstrations at technology learning centers, Simulation Schools, etc., as needed.
Provide hands-on and classroom training related to product operation and safety, as needed.
Interact with dealers, customers and partners as needed for questions regarding assigned training product/s.
Participate in technology product NPI (New Product Introduction) process as appropriate and collaborate with partner organizations as needed to execute assigned training deliverables.
Support division's business plan.
Develop training materials within budget.
Travel range: 20-50% both domestic and international.
Required Qualifications and Experience: Knowledge of, and operating skill in, technology products software and their applications
Strong human relation, communication and organization skills
Strong analytical skills
Strong program/project management skills
Demonstrated technology training experience (classroom, dealer and customer facing)
Prior related training roles; Bachelor's degree or equivalent
Desired Qualifications and Experience: Certificate IV, Training and Assessment
Mining Experience
Understanding of the Caterpillar dealer network
Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:
Competitive remuneration package
Attractive Bonus and Share options
Higher Superannuation
Career development with global prospects
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
SMART spending APP
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Additional Information Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visitcaterpillar.com/social-media
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at .
Posting Dates:
June 21, 2024 - July 5, 2024 Caterpillar is an Equal Opportunity Employer (EEO).
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