The role: Leading a team of technical experts, as our new Technical Trainer Lead, you will be responsible for improving operational performance, and capabilities through training programs.
You will: Improve the Motor Claims Operation expertise through improved training programs including developing, implementing, and enhancing Motor Claims Operation Induction training and ongoing development Drive improved process efficiencies by ensuring the maintenance of the knowledge management systems for Motor Claims Work to continuously improve the learning material for the Motor Claims Operation team to assist with the onboarding of new team members Provide a roadmap for ongoing technical training for the Motor Claims Operation team Improve attrition and staff engagement by increasing motor claims knowledge Assist with the continuous improvement of Complaint handling and performance at First Point of Contact Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments What experience you'll bring: Experience in coaching or mentoring technical professionals Good working knowledge of insurance legislation & procedures Experience in designing & delivering technical training programs, ideally within a contact centre – preferred but not essential Highly developed interpersonal skills and excellent communication Able to multi-task and prioritise, with excellent time management and adaptable Our perks: Location – North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.
Kawana - This role is based at our Kawana office.
Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we're only five minutes from the closest beach.
If you love the water and coastal life, this is the perfect place for you.
Extra leave - Enjoy additional leave days on us!
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia.
We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.