Technical Trainer (Automation & Control Systems)
Location: Melbourne, Victoria, Australia
About Fluence
Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables.
ABOUT THE POSITION:
The Battery Energy Storage System (BESS)
Technical Trainer
is responsible for designing, developing, and delivering specialised training programs for the design, operation, maintenance, and troubleshooting of BESS technologies. The role is critical for ensuring that customers, technical teams, and operations & maintenance personnel have the necessary skills to safely and effectively design, maintain and manage the BESS.
RESPONSIBILITIES:
Internal:
Design and develop comprehensive technical training programs according to organisational requirements including presentations, manuals, and assessments.
Work closely with the Operations Improvement Team, HR, and Functional Leads in developing Skills and Competency Matrix for Personnel.
Create both in-person and online training modules in various formats (classroom, virtual, one-on-one) to cater to different learning styles, needs and outcomes.
Maintain records of participant progress and certifications.
Continuously update training materials to reflect feedback from sites plus the latest advancements in process, technology and industry standards to improve overall program outcomes.
Foster a positive and inclusive learning environment that encourages professional growth, feedback and continuous improvement.
Additionally External:
Design and develop comprehensive technical training programs according to contractual requirements.
Instruct technical teams on BESS control systems, power conversion systems, and energy management systems.
Emphasize safe handling, operation, and emergency response procedures related to BESS installations, including fire safety and electrical safety.
Work closely with customers to understand their goals and challenges, tailoring solutions to meet their future specific training or service requirements.
Upselling and Cross-Selling - Identify opportunities to upsell or cross-sell additional products or services that can benefit the customer.
Qualifications:
Bachelor's degree in a relevant technical field or extensive equivalent work experience.
Proven experience as a Technical Trainer / Customer Success Manager or similar role.
Strong technical background with automation & control systems within power conversion, energy management, preferably within battery energy storage systems and renewable energy integration.
Ability to simplify complex technical concepts for diverse audiences.
Exceptional presentation and delivery skills.
High level of patience and empathy.
Advanced technical skills in e-learning and mobile training.
Professional Certifications (desired):
Certification such as CTT+ (Certified Technical Trainer) is a strong preference.
Travel:
The role will include domestic travel and may include some regional travel to project sites or customer locations.
Why join Fluence? We offer a range of benefits to support your well-being and work-life balance:
Access to an Employee Assistance Program (EAP) for personal and professional support
Flexible working arrangements, including hybrid work options
Home office allowance
Opportunities for performance-based bonus schemes
A collaborative and innovative work environment designed to help you thrive
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER
At Fluence, we value diverse perspectives and experiences that bring fresh ideas and creativity to our team. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.
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